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US E- GPS Consulting Services- Core- Creative Director- Customer/CS&D- MySource #745766 (AS)
lead · Consulting
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
We are seeking a strategic Creative Director to lead the vision, strategy, and execution of human-centered digital experiences for large-scale digital transformation initiatives in the public sector. This leader will work with business stakeholders, product owners, and client executives to shape modern, accessible, and user-focused solutions that improve outcomes for citizens, clients, and government organizations. The ideal candidate brings deep experience in user experience design, consulting, facilitation, and team leadership. This role will help organizations modernize legacy experiences into intuitive, scalable digital products and services.
Work you'll do
As a Creative Director on the Customer Strategy & Design team, you will be responsible for…
- Leading the design vision, strategy, and execution for digital transformation programs serving public sector clients
- Directing multidisciplinary teams across user experience design, service design, content, and prototyping efforts
- Partnering with client executives, product owners, and business stakeholders to define experience strategies and solution roadmaps
- Guiding user research, journey mapping, concept development, and experience design to improve digital service delivery
- Driving the creation of accessible, scalable, and user-centered digital products that support modernization goals
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.
Qualifications
Required:
- Master's degree in Design, Human-Computer Interaction, Service Design, Graphic Design, or a similar field
- 6+ years of experience using Figma, Adobe Creative Cloud, and design system libraries for user experience design, service design, product design, or digital design
- 4+ years of experience leading multidisciplinary design teams for digital product or service delivery
- 2+ years of experience leading design work for large-scale digital transformation programs in government or public sector environments
- 2+ years of experience designing digital products and services aligned with accessibility standards, including Section 508 and Web Content Accessibility Guidelines (WCAG) 2.1
- 1+ years of experience leading stakeholder workshops, design sprints, or co-creation sessions with client teams
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- A strong design portfolio
- 1+ years of experience translating user research into journey maps, wireframes, prototypes, and service blueprints
- 1+ years of experience supporting proposals, pursuits, or business development activities for public sector work
- 1+ years of experience leading modernization of legacy digital platforms or service experiences
- 1+ years of experience using Generative Artificial Intelligence tools to accelerate design workflows, support research synthesis, ideation, content development, or design iteration
- 1+ years of experience supporting minimum viable product launches, feature releases, or maintenance releases
- 1+ years of experience collaborating with developers, business analysts, and project managers across the product lifecycle
- 1+ years of experience designing iOS and Android mobile applications, including work aligned to Material Design and Human Interface Guidelines
- 1+ years of experience using motion design tools such as Adobe After Effects, Principle, or Framer
For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.