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US E - GPS Consulting Services - Engineering Delivery Manager - Customer / HST - CALSAWS - NY MZ
senior · Consulting
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As a Engineering Delivery Manager II on the GPS HST Technology team, you will be responsible for:
- Manage the lifecycle of Medicaid eligibility systems (design, development, testing, deployment, and maintenance)
- Oversee application performance, reliability, and scalability
- Coordinate system upgrades, patches, and enhancement
- Ensure integration with related systems (MMIS, HIX/Marketplace etc.)
- Lead and manage projects related to eligibility system transformations and modernization
- Develop project plans, timelines, and budgets
- Coordinate with vendors, system integrators, and internal IT teams
- Monitor project risks, issues, and dependencies Business & Stakeholder Engagement
- Collaborate with business stakeholders, policy teams, and operations to gather requirements
- Translate policy and regulatory requirements into system functionality
- Act as the liaison between technical teams and business users
- Manage and mentor application developers, analysts, and support staff
- Promote Agile/DevOps practices for continuous delivery and improvement
- Ensure effective workload planning and team performance
- Ensure accurate eligibility determination logic and data integrity
- Oversee reporting and analytics related to enrollment, eligibility, and compliance
- Support data exchanges (e.g., Federal Data Services Hub, state systems)
- Ensure timely resolution of production issues and incidents
- Establish SLAs and monitor service performance
- Drive continuous improvement and process optimization
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte’s Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.
Qualifications
Required:
- 10+ years of consulting and/or industry experience
- Experience with state public assistance systems supporting eligibility and benefits determination and case management
- Experience supporting state clients in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, or information management
- Bachelor’s degree
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Experience managing small to mid-size engagements or workstreams and leading multiple team members
- Experience mentoring or leading multiple team members
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.