Vista previa de la oferta
Director, Service Delivery
lead · Operations
Responsibilities:
Develop and execute operational strategies supporting new business onboarding, client transition services, and service delivery objectives.
Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.
Provide governance and oversight of offshore and third-party service providers, ensuring performance, quality, and service level expectations are achieved.
Lead and oversee Large Market and Mid Market conversion activities, ensuring successful implementation and transition outcomes.
Accountable for quality, reporting, training, and operational outcomes supporting all new business operations.
Manage operational budgets and resources, ensuring optimal allocation of funds.
Lead, mentor, and develop high-performing operational teams.
Identify and implement opportunities for improvement throughout Operations and provide recommendations to executive leadership.
Collaborate with cross-functional teams and stakeholders to improve performance, manage operational risks, and ensure a high level of customer satisfaction.
Serve as an escalation point for complex operational, client, vendor, and conversion-related issues.
Prepare and deliver ongoing management reports and operational insights to leadership and key stakeholders.
Promote teamwork, accountability, risk management, and continuous improvement throughout the Operations function.
Qualifications:
Bachelor's degree in business or equivalent experience
Ten years of retirement plan experience
Business operations leadership experience
Experience supervising employees
Experience working with external clients in sales, sales support, relationship management, or post‑sale support
Strong communication, interpersonal, and presentation skills
Analytical, problem‑solving, and decision‑making skills
Ability to manage multiple responsibilities under pressure
Ability to understand and communicate complex or technical concepts
Proficient with MS Word and Excel
Working Conditions:
Hybrid (In Office: Tuesdays, Wednesdays, Thursdays)
Occasional Travel
Travel to support client meetings, internal collaboration, and service initiatives
The Salary for this position generally ranges between $116,000 - $130,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Disclaimer:
Beware of fake job offers!
We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:
We will never request personal information such as ID or payment for equipment upfront.
Official offers are sent via DocuSign following a verbal offer—not through text or email.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.