Head, Post Trade Operations, AI & Digital Enablement(Malaysia / India)

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Head, Post Trade Operations, AI & Digital Enablement(Malaysia / India)

senior · Trading & Markets

Job Summary

Key Responsibilities

• The role is accountable for ensuring that trade confirmations are issued, agreed, matched and resolved in a timely and controlled manner across Global Markets products.
• Reduce unsigned confirmations, resolve economic disputes, improve client follow-up, and ensure that confirmation breaks are clearly owned and closed. The role holder will set clear standards for quality, timeliness, escalation and accountability across the function.
• Define the global confirmations strategy, aligned to post-trade risk reduction, digitalisation, client experience and regulatory expectations.
• Build a globally consistent confirmations operating model with clear standards for issuance, affirmation, chasing, dispute resolution and escalation.
• Drive adoption of electronic confirmation platforms, workflow tools and data-led controls.
• Represent Confirmations in product launch, regulatory, client remediation and industry change forums.
• Define the global confirmations strategy, aligned to post-trade risk reduction, digitalisation, client experience and regulatory expectations.
• Drive adoption of electronic confirmation platforms, workflow tools and data-led control
• Standardise processes, templates, exception codes, escalation paths and management information across India and Malaysia.
• Reduce manual drafting, email-based workflows, aged unsigned confirmations and long-running disputes.
• Strengthen controls over economic terms, legal templates, authorised signatories and client communication.
• Lead digital confirmation initiatives, platform adoption, workflow automation and AI-enabled discrepancy detection.
• Partner with Technology and Legal to simplify templates, automate checks and reduce manual intervention.
• Use data analytics to identify dispute themes, root causes and front-to-back improvement opportunities.

Skills and Experience

• At least 15 years of experience in post trade activity (confirmation & settlements)
• Strong experience in Global Markets Operations, Post Trade Operations, Middle Office, Confirmations, Confirmations, Reconciliations, Client Data, Fees, Controls, Risk Management, Change or Transformation.
• Strong understanding of Global Markets products, trade lifecycle, post-trade processes, legal entity requirements and operational risk.
• Demonstrated track record in strengthening controls, improving service delivery, resolving complex issues and leading sustainable change.
• Experience engaging senior stakeholders across Front Office, COO, Finance, Product Control, Technology, Risk, Compliance, Audit and country teams.
• Ability to operate in a high-volume, time-sensitive and risk-sensitive environment with strong judgement and clear escalation discipline.
• Strong written and verbal communication skills, with the ability to explain complex issues clearly to senior stakeholders.
• Proven senior leadership experience managing large or complex global functions with direct accountability for risk, people, performance and transformation.

Qualifications

• University degree preferred, ideally in Finance, Economics, Business, Accounting, Operations, Technology, Data, Engineering or a related discipline.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Skills Matching