As a Print Center Specialist (Operations Specialist), you will work in a hands-on production role supporting high-volume print center operations. You will produce, finish, and distribute customer print requests while meeting established service-level agreements (SLAs), quality standards, compliance requirements, and productivity targets. You may be required to provide coverage across multiple production locations and shifts based on business need.
Schedule & Work Arrangement
- Monday–Friday, 9:00 AM – 6:00 PM
- 100% onsite (in-office) role; no remote/hybrid arrangement.
Flexibility / Coverage Requirements
- Must be flexible to work additional hours, including early/late coverage, and weekends as business needs require (e.g., peak production periods, urgent client deadlines, outages, or special projects).
Key Responsibilities (Print Center Focus)
- Operate high-volume production print equipment (digital print engines/MFDs) and associated finishing systems (binding, folding, cutting, stapling, punching, laminating, etc.).
- Produce and release print jobs accurately from queue to completion, (print settings, paper selection, finishing instructions) and reprints as needed.
- Perform print finishing and bindery work to specification, including booklets and other finishing methods used at the site.
- Receive, prioritize, and process incoming and outgoing production work; validate job tickets and ensure accurate delivery/packaging/distribution.
- Maintain intermediate recordkeeping and tracking (job logs, volumes, turnaround, exceptions, rework) per management requirements.
- Identify non-compliant activities (e.g., confidentiality handling, release errors, process deviations, unsafe practices) and escalate appropriately.
- Provide first-line troubleshooting for print/finishing equipment (clearing jams, replacing consumables, basic calibration steps) and coordinate service calls when required.
- Manage inventory for print supplies and finishing materials (paper, toner, binding spines/coils, covers, etc.); support replenishment and fulfillment.
- Respond to end-user inquiries regarding print requests, timelines, delivery options, and service capabilities; provide clear status updates and set expectations.
- Support broader DBS operational functions as needed (e.g., scanning, mail/receiving, distribution, overnight shipping, courier coordination, manifests/documentation).
- Resolve discrepancies, perform research for complex inquiries, and complete escalations through defined channels.
- Participate in cross-training and continuous improvement efforts; recommend process improvements to increase quality, reduce rework, and improve turnaround times.
- Other duties as assigned, including potential rotation between multiple locations within the state/country and variation in work hours to meet coverage needs.
Necessary Skills & Experience
- Demonstrated experience in a high-volume print center / production print environment, including machine printing and bindery/finishing operations.
- Strong attention to detail and deadlines; commitment to safeguarding confidential and personal information.
- Ability to follow direction, show initiative, and independently drive tasks to completion in a production setting.
- Strong customer service orientation; able to communicate professionally with end users and partners.
- Comfortable working in a fast-paced team environment with fluctuating priorities and SLA-driven delivery.
- Proficiency with basic business technology and advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook including email and calendar).
- Strong oral and written communication skills.
- Self-motivated with proven ability to learn; proactive in cross-training and using downtime to build skills.
- Ability to recommend process improvements and contribute to team initiatives/meetings.
- Reliable, responsible, and accountable; accepts constructive feedback and collaborates effectively.
- Ability to resolve complicated problems and escalate appropriately when needed.
- High school diploma or equivalent required.