Director, Product Operations

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Director, Product Operations

senior · Technology / Software Development

Job Description

What is the opportunity?

The Director, Product Operations leads the operational backbone of RBC's Vulnerability and Exposure Management function within the Cyber Technology Office. This role is responsible for delivery governance, cross-organizational dependency management, and intake prioritization across a portfolio that includes an enterprise vulnerability management platform, a risk-based prioritization framework, and executive reporting capabilities. Working alongside Product Owners and engineering leadership, this Director builds the operating model that translates product strategy into consistent, measurable outcomes.

The role reports to the Sr. Principal, Vulnerability and Exposure Management.

This is a team that ships. Engineers self-organize and build independently, product ownership is maturing rapidly, and leadership is actively investing in the structure to match the ambition. You would be joining at a pivotal moment: the platform is approaching its production launch, the prioritization model is being redesigned from first principles, and the operating model is yours to define. If you want to build the machine, not just run it, this is the role.

What will you do?

• Delivery Governance: Establish and maintain the operating model that ensures predictable, accountable delivery across the product portfolio

• Dependency Management: Identify, track, and resolve cross-organizational dependencies that constrain platform progress and data onboarding

• Intake Prioritization: Manage the intake process for non-roadmap requests, ensuring work is evaluated, prioritized, and either committed or declined with clear rationale

• Stakeholder Alignment: Maintain alignment between engineering, product, security leadership, and enterprise partners on priorities, timelines, and trade-offs

• Portfolio Visibility: Provide leadership with clear, current reporting on delivery status, risks, and resource utilization across active initiatives

• Operational Cadence: Design and facilitate the team's recurring rhythms, from weekly execution to quarterly planning, ensuring they serve decision-making, not ceremony

• Process Improvement: Continuously refine delivery processes, removing friction and adapting the operating model as the team scales and matures

• Product Governance: Partner with Product Owners to ensure roadmap commitments are realistic, sequenced appropriately, and tied to measurable outcomes

What do you need to succeed?

Must Have

• 6+ years of experience in product operations, delivery management, or technical program management within a technology or cybersecurity environment

• Experience managing cross-functional dependencies across engineering, data, and business stakeholder teams

• Experience building delivery frameworks and operating models from the ground up

• Deep familiarity with product development lifecycles and portfolio governance

• Experience with intake and prioritization processes for competing demands across multiple concurrent initiatives

• Effective communication and facilitation skills with both technical teams and senior leadership

• Experience working within a regulated enterprise environment

Nice to Have

• Background in cybersecurity, vulnerability management, or risk management domains

• Experience operating within an agile delivery environment at scale

• Familiarity with data platforms, reporting tools (Tableau, Splunk), or security tooling ecosystems

• Experience supporting platform product teams through build or rebuild phases

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.