Director, Strategy & Business Operations

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Director, Strategy & Business Operations

senior · Technology / Software Development

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Director, Strategy & Business Operations will serve as a trusted advisor and strategic partner to the SVP, Platform Products. The role will help the Platform Products Leadership Team develop, communicate, and execute its strategy, translate priorities into measurable outcomes, and maintain alignment across a complex global portfolio.

This role combines strategic planning, business operations, executive communications, and cross-functional execution. The Director will support the articulation of the Platform Products strategy, organize structured deep dives with initiative owners, establish a disciplined operating rhythm, and provide clear, data-driven updates to senior leaders.

Working across Product, Technology, Design, Finance, People, and regional teams, the Director will help connect Visa's enterprise priorities to execution while advancing practical, AI-enabled ways of working that improve the quality and speed of planning, analysis, and communication.

Essential Functions

Strategic Planning & Execution

• Partner with the SVP and Platform Products Leadership Team to develop, refine, and communicate the organization’s strategy and priorities.
• Ensure strategic priorities are clearly linked to evidenced client needs, business outcomes, and Visa’s enterprise objectives.
• Translate strategy into a focused set of outcomes, measures, and actions, with clear ownership and follow-through.
• Support annual planning, quarterly business reviews, OKR development and review, and investment prioritization.

Strategy Deep Dives

• Design and facilitate structured deep dives on the organization’s most important strategic initiatives.
• Partner with initiative owners to define the questions to resolve, assemble relevant facts, and develop clear options and recommendations.
• Ensure reviews focus on client and business outcomes, strategic choices, execution confidence, dependencies, and decisions rather than activity reporting.
• Synthesize discussions into clear decisions, actions, owners, and follow-up.

Executive Updates & Communications

• Establish a regular cadence of concise executive updates covering progress against outcomes, material risks, key decisions, and areas requiring intervention.
• Develop high-quality narratives, briefing materials, and presentations for senior leadership forums, business reviews, town halls, and other critical organizational moments.
• Translate complex product, platform, and technology topics into clear, decision-oriented communications for varied audiences.
• Support leadership messaging that strengthens organizational clarity, alignment, and engagement.

Business Management & Operating Rhythm

• Lead key business management cadences, including strategy reviews, quarterly business reviews, OKR reviews, leadership meetings, off-sites, and planning processes.
• Coordinate with Finance and People partners on workforce planning, budget management, organizational priorities, and performance measures.
• Organize and prioritize critical information, issues, and data to support timely leadership decisions.
• Drive follow-through on leadership decisions and time-sensitive deliverables, ensuring clear ownership and completion.
• Continuously simplify processes, eliminate low-value activity, and improve organizational effectiveness.

AI-Enabled Ways of Working

• Identify and apply AI-enabled tools and practices that improve strategy development, synthesis, planning, reporting, and executive communications.
• Help initiative owners and leadership teams adopt practical new ways of working that increase productivity and decision quality.
• Partner across Product and Technology to share effective practices and demonstrate measurable value from adoption.

Cross-Functional Partnership

• Build strong working relationships across Product, Technology, Design, Finance, People, regional teams, and other Visa functions.
• Bring together the right stakeholders to resolve cross-functional issues and maintain alignment on strategic priorities.
• Act as a trusted point of coordination for matters requiring SVP or Leadership Team attention.

What Success Looks Like

• The Platform Products strategy is clear, repeatable, and consistently connected to client and business outcomes.
• Strategy deep dives result in sharper choices, timely decisions, named owners, and clear next steps.
• Senior leaders receive concise, candid, and decision-oriented updates with early visibility into material risks and dependencies.
• Planning and business management cadences improve focus, alignment, and execution without adding unnecessary process.
• AI-enabled practices measurably improve the speed and quality of analysis, planning, and communication.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications

• 10 or more years of relevant work experience in strategy, product, business management, consulting, technology, financial services, or a related field with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD 
• Demonstrated experience partnering with senior executives and preparing clear, decision-quality narratives and recommendations.
• Experience leading strategic planning, business reviews, and complex cross-functional initiatives in a global or matrixed organization.
• Exceptional written and verbal communication skills, with the ability to synthesize complex information for executive audiences.
• Strong analytical and problem-solving capability, including the judgment to distinguish material issues from routine execution detail.
• Ability to influence across organizational boundaries, challenge constructively, and drive outcomes without direct authority.
• Experience with digital platforms, payments, product development, or scaled technology environments is preferred.
• Practical experience using AI-enabled tools to improve analysis, planning, communication, or team productivity is preferred.

Leadership Profile

• A strategic operator who can connect direction, execution, and measurable business outcomes.
• An exceptional communicator who brings clarity to ambiguity and complexity.
• A rigorous facilitator who asks incisive questions and helps leaders sharpen options and recommendations.
• A collaborative partner who builds trust, exercises sound judgment, and works effectively across functions and regions.
• A curious, learning-oriented leader motivated by the future of platforms, payments, product development, and AI-enabled work.
• Outcome-oriented, low ego, and comfortable operating with pace in a dynamic environment.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer