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USI - EH27 - Talent Services - Learning Operations - Service Support Associate II
mid · Human Resources
Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work you'll do
As a Services Support Associate II on the Learning Operations team, you will be responsible for:
- Supporting US Talent Development Learning Operations for offshore clients, including training planning and delivery activities
- Managing administrative tasks, systems activities, and data entry requirements
- Communicating with stakeholders and team leads regarding task status, requirements, and deliverables
- Performing quality checks and submitting work with accuracy, completeness, and timeliness
- Demonstrating ownership, accountability, and prioritization while contributing to team and firm initiatives
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- Graduate, MBA, or Post-Graduate degree
- 1-5 years of experience in a learning operations or backend operations environment
- Experience supporting administrative tasks, systems activities, and data entry
- Proficiency in Microsoft Excel, including sorting, filtering, and removing duplicates
- Experience using business email and applying email etiquette
Preferred:
- Experience creating Microsoft PowerPoint presentations
- Experience using virtual platforms, including Zoom, Saba Meeting/Centra, and Microsoft Teams
- Experience handling cases or tickets
- Experience interacting with internal clients to understand and address requirements