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Complex Banking Ops Agent
Retail & Commercial Banking
As a Complex Banking Ops Agent in a team that has responsibility for managing High Value Transactions, you will handle day to day Banking transactions and investigate and resolve client enquiries
Job Responsibilities
- Recording and Processing of Court Orders including Freeze Orders and Requests for Information
- Manage daily execution of high value transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
- Handle day-to-day transaction processing (I.e. Bank-to-bank payments and Direct Debit Indemnity Claims ) and operational activities (I.e. Legal Doc Review and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
- End-to-end ownership of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
- Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations
- Develop subject matter expertise of business processes to assist with corrections and remediations
- Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner. The individual will be part of a team and will be required to meet the larger goals of the business; they will have to meet their individual deliverables
- Serves as point of contact for internal communication with Front line and back office.
Required qualifications, capabilities and skills:
- Maintain utmost accuracy in the processing of payments.
- Good understanding of how payment systems for processes works and able to use the software efficiently in day-to-day operations. Does effective end to end queue monitoring and assists the team in the prioritisation of tasks.
- Ability to follow tight deadlines, organise and prioritise workload
- Ability to work closely with business partners and interact with all staff levels
- Multi-tasker who can manage multiple streams of work concurrently
- Experience in back-office operations and keen sense of quality control and practices
- Prior exposure and/or knowledge to the payment lifecycle within Banking Operations
- Demonstrated experience of strong analytical and problem-solving skills
- Maintain strong discipline to support in new activities in partnership with multiple LOB’s and engaging in proper operational readiness
Preferred qualifications, capabilities and skills:
- Experience in back-office operations and keen sense of quality control and practices
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Excellent written and oral communication skills.
- Ability to collaborate, partner and work in a team environment.