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Document and Business Solutions Operations Supervisor
mid · Operations
The Supervisor within Document & Business Solutions (DBS) leads a team responsible for delivering mail, print, scanning, imaging, and fulfillment services across global locations. This role ensures operational excellence by translating priorities into daily plans, maintaining staffing and quality standards, coaching team members, and managing escalations. The Supervisor also develops talent, reinforces a controls-focused culture, and adapts to changing business needs.
Join JPMorganChase’s Document & Business Solutions and lead teams that power our global operations! As a Supervisor within Document & Business Solutions (DBS), you’ll promote essential mail, print, and fulfillment services in a dynamic environment, championing innovation, accountability, and team development. If you’re passionate about operational excellence and ready to make a meaningful impact, DBS offers the platform to advance your leadership career.
Job responsibilities
- Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
- Consistently establish and run day-to-day operating routines, including start-of-shift planning, workload balancing, handoffs, and end-of-day status review.
- Diligently manage workforce coverage and short-term resource planning by coordinating shift schedules and anticipating peak periods.
- Effectively deploy cross-trained resources to protect SLAs and escalate staffing or operational risks as needed.
- Accurately identify capacity constraints and maintain disciplined execution and controls compliance.
- Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.
- Reliably reinforce a culture of engagement and accountability by addressing performance gaps and ensuring team members are trained and equipped.
- Thoroughly ensure compliance and audit readiness by reinforcing standard work, documentation discipline, and control checks.
- Promptly own escalation and incident management by triaging operational issues, coordinating response, and ensuring closure through corrective actions and documentation updates.
- Strategically lead operational change and continuous improvement by implementing process updates, communicating outcomes, and reinforcing adoption through daily routines.
- Actively develop Team Leads and emerging talent by delegating stretch assignments, providing coaching, and building readiness for broader responsibility.
Required qualifications, capabilities and skills
- High school diploma or equivalent.
- Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.
- Experience with coaching, coverage coordination, and performance management practices.
- Experience operating within controlled environments where quality, information security, and compliance are integral to daily work.
- Ability to appropriately escalate issues, maintain documentation discipline, and demonstrate audit readiness behaviors.
- Advanced frontline leadership capability, including setting clear expectations, coaching and developing employees, and managing performance through recognition and corrective action.
- Ability to plan and manage day-to-day coverage and workflow execution, including prioritization.