Digital Engagement Specialist (Global Security)

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Digital Engagement Specialist (Global Security)

senior · Risk & Compliance

Job Description

What is the opportunity?

The Digital Engagement Specialist is an execution-focused role responsible for building and delivering the digital outputs that power the Security Behaviors program. This role will be responsible for managing the day-to-day work that keeps campaigns, simulations, and program documentation running.

The ideal candidate brings hands-on web and email development skills and takes pride in translating strategy into polished, well-organized, and on-time deliverables.
 

What will you do?

• Develop HTML email campaigns and notifications for internal security awareness initiatives, including awareness moments, behavior nudges, and program communications

• Build emails to brand standards, ensuring rendering compatibility

• Design and execute targeted phishing simulation campaigns

• Manage campaign deployment and support scheduling logistics

• Build and configure phishing simulation email templates in the simulation platform, including lure copy, sender configuration, and landing page design

• Support simulation scheduling and deployment in coordination with the Product Manager

• Maintain a template repository, ensuring content stays current with emerging threat trends

• Ensure QA testing of simulations prior to launch

• Own day-to-day administration of the platform's Machine Learning (ML)-assisted phishing reporting tool (Report Phishing), including rule configuration and ongoing maintenance

•  Contribute to training the ML model by reviewing and classifying reported emails, surfacing patterns, and providing feedback to improve detection accuracy

• Manage automated notification workflows triggered when employees report non-simulation emails, ensuring responses are accurate, timely, and appropriately calibrated

• Monitor rule logic and notification thresholds, escalating anomalies or misclassification trends to the Product Manager

• Assist with ad-hoc platform administration tasks and recurring operational processes, and assist with technical app custodian specific tasks

What do you need to succeed?
Must have:

• 5+ years of experience in a corporate communications, marketing, or security awareness role

• 3+ years of experience with HTML (ideally with email development) must be well versed in HTML-based emails with visual design and responsive layouts

• 3+ years of experience building or editing web content (landing pages)

• Experience managing a Confluence space or similar wiki/knowledge base platform

• Experience with A/B testing and/or campaign optimization

• Strong attention to detail and visual design knowledge

• Must have an interest in cybersecurity combined with marketing/design skills

Nice to have:

• Experience with CSS

• Past experience working with cyber security

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities  

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.