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Senior Associate, Data Centre Engineer

senior · Operations

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Summary

We are seeking a highly motivated Data Centre Engineer who will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency.

This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms across global data centres and office locations.

Candidates must have hands-on experience supporting enterprise data centre environments, including rack and stack activities, server hardware, power distribution, cabling standards, hardware troubleshooting, vendor coordination, and operational documentation. The candidate should have strong communication skills, attention to detail, and the ability to support critical infrastructure operations in a fast-paced enterprise environment

Primary Functions and Essential Responsibilities

• Responsible for day-to-day operational support of enterprise data centers, remote offices, and physical infrastructure environments.
• Perform rack and stack activities for servers, storage, network, security, and infrastructure devices.
• Install, configure, relocate, decommission, and maintain physical server and infrastructure hardware.
• Support data center power, cooling, rack space, structured cabling, and environmental monitoring requirements.
• Coordinate with facilities, colocation providers, network teams, server teams, security teams, and external vendors for data center activities.
• Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records.
• Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement.
• Perform hardware troubleshooting for physical servers, rack-mounted devices, PDUs, cabling, and connectivity issues.
• Coordinate vendor service requests, hardware replacements, remote hands activities, and break-fix support.
• Support enterprise server platforms such as HPE, Dell, Cisco UCS, Lenovo, or equivalent hardware platforms.
• Assist with data center capacity planning for rack space, power utilization, cooling, cabling, and future infrastructure growth.
• Support infrastructure modernization initiatives, including power optimization, structured cabling cleanup, rack standardization, and data center consolidation.
• Perform site audits, asset validation, inventory reconciliation, and compliance-related data center reviews.
• Support new office builds, office expansions, remote office infrastructure deployments, and technology refresh projects.
• Assist with physical infrastructure readiness for disaster recovery and business continuity requirements.
• Maintain standard operating procedures, operational runbooks, technical documentation, diagrams, and support procedures.
• Monitor and respond to infrastructure alerts related to hardware, power, cooling, environmental conditions, and equipment availability.
• Escalate and communicate incidents, risks, and operational issues as per standard operating procedures.
• Provide support for Service Desk, Production Support, Network, Security Operations, Facilities, and Application teams during infrastructure incidents.
• Participate in security remediation initiatives, audit support activities, and operational control improvements.
• Perform on-call support, off-hours support, and weekend support rotation as required for maintenance windows, incidents, and planned data center activities.

Education:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field preferred.

Experience:

• 6-10 years’ experience supporting enterprise data center operations, remote office infrastructure, or physical IT infrastructure environments.
• Hands-on experience with rack and stack activities, structured cabling, server hardware installation, device replacement, and data center standards.
• Experience supporting enterprise server hardware platforms such as HPE, Dell, Cisco UCS, Lenovo, or equivalent platforms.
• Experience working with data center facilities, colocation providers, managed service providers, and hardware vendors.
• Good understanding of data center power distribution, redundant power design, PDUs, UPS concepts, HVAC, cooling, and environmental monitoring.
• Experience maintaining rack elevations, cabling diagrams, asset inventory, power mappings, and operational documentation.
• Experience with hardware troubleshooting, firmware updates, vendor case management, and break-fix coordination.
• Experience supporting remote office builds, office expansions, site moves, and infrastructure deployment projects.
• Good understanding of Windows Server, Linux, VMware, network devices, storage devices, and backup infrastructure from a data center support perspective.
• Experience with ITSM tools such as ServiceNow for incident, change, request, and asset management.
• Experience with monitoring tools, remote management tools, and out-of-band management interfaces such as iLO, iDRAC, IPMI, or equivalent.
• Understanding of change management, incident management, asset management, and operational risk controls.
• Experience supporting disaster recovery, business continuity testing, infrastructure failover readiness, and data center recovery documentation is preferred.

General Requirements:

• Strong analytical and troubleshooting skills with the ability to resolve hardware, cabling, power, and physical infrastructure issues.
• Excellent verbal and written communication skills, including technical documentation and status reporting.
• Ability to effectively interact with infrastructure teams, vendors, facilities teams, business users, and technology stakeholders.
• Customer service focused on strong ownership and accountability.
• Team collaboration, responsiveness, and ability to manage multiple priorities simultaneously.
• Strong sense of urgency with the ability to prioritize critical production issues and operational tasks.
• Detail oriented with a strong focus on operational excellence, reliability, safety, and end-user experience.
• Ability to follow documented procedures, operational standards, security requirements, and change management controls.
• Ability to clearly document technical findings, implementation steps, risks, and operational updates.
• Comfortable working in data center environments, including lifting, moving, racking, and connecting physical equipment as required by company safety standards.
• Ability to work during planned maintenance windows, business-critical events, and off-hours support rotations as required.
• CDCP, ITIL, CompTIA Server+, Network+, Cisco, Dell, HPE, VMware, or equivalent certifications are preferred.
• Experience with data center infrastructure management tools, asset management platforms, and monitoring solutions is highly desirable.

Reporting Relationships

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.