Relationship Officer, Commercial Banking

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Relationship Officer, Commercial Banking

Retail & Commercial Banking

Location:

• General Location: Located in Michigan required, Southeast Michigan / Grand Rapids, MI highly preferred. Covering the Michigan portfolio.

• Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.

• Hours: 8-5pm EST/CST

Job Summary
Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

Essential Functions

• Coordinates set-up of new and maintenance or closing of existing deposit accounts.
• Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.
• Partnership with Business Partners throughout the organization.
• Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.
• Works to resolve loan/fee payment delinquencies.
• Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
• General product knowledge and ability to identify referral opportunities for partner products and services.
• Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
• Submits service requests for DDA or general service needs.
• Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
• Promptly provides requested information for GRC testing and other internal/ external audits.
• Adheres to and supports Key’s compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
• Adheres to and supports Key’s compliance culture.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent experience (required)

Work Experience

• 1+ years previous experience with commercial banking support functions (required)

Skills

• Proficient in the setup, maintenance, and closure of commercial deposit accounts and resolution of loan-related servicing issues
• Ability to respond promptly and accurately to internal and external audit requests, including GRC testing and compliance reviews.
• Manages routine and complex client inquiries and service requests end-to-end, ensuring timely resolution and coordinated follow-up with internal partners.
• Identifies and executes appropriate actions to resolve loan and fee delinquencies, including directing internal resources.
• Works effectively with internal teams to deliver seamless client service.
• Ensures precision in account setup and maintenance, minimizing errors and ensuring data integrity across systems.
• Maintains general knowledge of bank products and services, identifying opportunities for client referrals/cross-sell opportunities to appropriate partners.
• Familiarity with treasury solutions such as cash management, liquidity services, and payment systems to support commercial clients.
• Working knowledge of process optimization methodologies to enhance client service and operational efficiency.
• Understanding and adherence to the bank’s Bank Secrecy Act and Anti-Money Laundering program requirements.
• Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.
• Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.