- 10+ years of proven experience in a senior retail management role, ideally within luxury.
- Bachelor’s or Master’s degree preferred.
- Strong commercial acumen, with a demonstrated ability to drive performance, develop business and achieve ambitious targets.
- Exceptional communication, selling and relationship-building skills, with a natural ability to engage and inspire clients and teams.
- Inspirational leadership style, combining confidence, emotional intelligence, professionalism and a strong sense of accountability.
- Impeccable personal presentation and a genuine understanding of luxury service standards.
- Strong organisational, administrative and financial skills, with excellent attention to detail.
- Customer-centric mindset with a passion for delivering elevated and memorable client experiences.
- Digital fluency and solid knowledge of retail management systems.
- Results-oriented, adaptable and able to successfully manage multiple priorities in a fast-paced environment.
- Strong affinity with, and knowledge of, the fashion and luxury industry.
- Fluent English required; additional languages are highly valued.