Deputy Manager - Fiduciary

Vista previa de la oferta

Deputy Manager - Fiduciary

mid · Insurance

Company:

Description:

We are seeking a talented individual to join our Fiduciary team at MarshRe. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager – Fiduciary

We’re seeking a Deputy Manager – Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking. A place to enhance your knowledge and leadership skills. Immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee & understand the role requirements. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations, process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.

We will count on you to:

Core Accountabilities:

• Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries.
• Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.
• Leverages in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work.
• Prepares, records and reports customer billing transactions emanating from broker ledger.
• Responds to requests from various stakeholders, and appropriately escalates issues.
• Develops strong client/market relationships providing value added service.
• Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio.
• Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.

Process Management:

• Have a sound end to end understanding of the business process
• Delivery as per company standards and continuous rigor on improving business performance
• Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success
• Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution

Risk & Compliance:

• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines

People Management:

• Manage capacity planning and forecasting
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
• Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

Financial & Operational Performance:

• Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders.
• Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc. to ensure we meet our Fiduciary responsibility in a regular and timely manner.
• Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
• Responsible for managing available resources (people, process) effectively to ensure operational efficiency

Knowledge and Skills:

• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision making skills
• Problem solving skills
• Knowledge of Broking business and the Insurance terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Influencing
• Communication skills
• Analytical abilities
• Rigor and Agility

What you need to have:     

• 8+ years of experience in insurance / Re-insurance broking in the operations / finance areas
• Should have undertaken the responsibility of coaching / mentoring technical experts.
• In -depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
• Experience in Re-Insurance Broking Accounts/Fiduciary function.
• Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)
• Experience influencing others indirectly to accomplish a goal.
• Experience handling multiple client requests.

What makes you stand out?

• Track record of successful fiduciary account management
• Client and/or market facing experience
• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team 
• Ability to multi-task and prioritize time effectively
• CII Certification
• Past experience of leading a team of 10-15 members
• Proven Insurance domain knowledge in the entire General Insurance lifecycle
   

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.