Senior Coordinator - Claims Advisory

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Senior Coordinator - Claims Advisory

senior · Insurance

Company:

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Senior Coordinator acts as a pivotal link between clients, insurers, and internal teams to ensure the efficient and effective management of insurance claims. Building upon foundational knowledge and experience gained as a Claims Advisor, the Senior Coordinator takes on advanced responsibilities including coordination, oversight, and leadership within the claims process. This role requires a proactive professional who can manage complex claims, mentor junior staff, and collaborate closely with stakeholders to drive smooth claims resolution and operational excellence.

We will count on you to:

• Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.

• Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.

• Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.

• Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.

• Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.

• Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.

• Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.

• Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.

What you need to have:

• Bachelor’s degree in business, Insurance, Risk Management, or a related field.

• Proven experience in claims management, preferably with progressive responsibility beyond entry-level advisory roles.

• Strong understanding of insurance claims processes, terminology, and regulatory environment.

• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.

What makes you stand out:

• 3-4 years of experience in claims management, with demonstrated expertise in handling complex claims.

• Knowledge and experience in Non-life multi-line insurance products.

• Professional certifications related to insurance or claims management (e.g., AIC, CPCU) are an advantage.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.