PvB Client Transacting, Officer/ Manager

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PvB Client Transacting, Officer/ Manager

manager · Retail & Commercial Banking

Job Summary

Transactions Processing (Loans Operations)
- Checking the loan drawdown, loan rollovers, prepayment and other loan admin duties
- Ensure loan drawdown is within approved credit limit and within sufficient collateral
- Ensure all exceptional including limit, pricing are approved according to Credit Policy and DOA
- Support the interest statement for client information

Transactions Processing (Payment & Investigation)
- Authenticate, validate and priorities all customer requests for outgoing and incoming remittances payment including SWIFT, CHIPS, FED CHATS, in house funds transfer and cheques
- Ensure all payments are in Compliance with OFAC Sanctions
- Monitor the payment queue to ensure all transactions are processed before system cut-off
- Ensure all payment transactions executed are compliance with Client Authenticated and Trust payment guidelines

Transactions Processing (Time Deposit)
Verify time deposit set up, renewal & termination
- Liaise with CA \ CSM to clarify the unclear time deposit instruction and ensure the quality service delivered to the customers.
- Review time deposit exceptional, maintenance and maturity reports
- Support the campaign initiate by business

Key Responsibilities

Manage end to end for all Banking Operations related processes connected with client servicing and transaction execution 
To agree with GBS, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed. 

Business

• Working with the RM, CSM & GBS to deliver the client journey end state vision (best in class client experience) and embed this way of working within Private Banking 

Processes

• Key processes include Payment, Internal fund transfer, Time Deposit and Loans drawdown
  Support existing and future process and technology initiatives/automation.

People & Talent

• Continue to work on process improvement by digital\ paperless \ automation \ streamline system with raised CR and discussion with relevant stakeholders

Risk Management

• Ensure related processes aligning to Clients’ requirements while adhering to the Bank’s Operational Risk Framework (“ORF”).

Governance

• To provide sufficient training and guidance to GBS and the team 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the GBS to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

• PvB GBS Operations
• PvB Front Office
• PvB Change & Delivery

Skills and Experience

Qualifications

• Interpersonal skills, influencing and supervising others
• Strong communications skills (oral, written)
• Expert knowledge of products, transactions and services that will be initiated by PvB.  
• Meticulous with the ability to multi-tasks
• Strong banking operations background, knowledge on both PvB and Retail 
• Awareness of controls and procedures, and the ability to identify and resolve any control issues that may arise

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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