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Executive Director – Global Payments Utilities - Ops Readiness, Governance and Business Enablement
lead · Operations
Are you ready to make a global impact and shape the future? This is a unique opportunity to work at the heart of a world-class organization, partnering with senior leadership to drive transformation, innovation, and operational excellence on a global scale.
As an Executive Director – Utilities Operations Readiness, Utilities Governance & Utilities Business Enablement in Payments Utilities, you will be the leader who turns strategy into results across a high-visibility payments organization. You will lead enterprise operations readiness, governance, and business enablement to deliver critical payment capabilities with speed, quality, and control.
You will set the operating rhythm, drive cross-functional alignment, and ensure our governance forums and evidence are inspection-ready. You will strengthen controls and audit readiness while reducing operational friction through automation, analytics, and data-driven decisions that improve accuracy and cut manual touchpoints. You will shape the organization's workplace strategy and physical footprint, orchestrate senior visitor and client engagements, and lead workstream governance that keeps high-priority initiatives aligned and on track.
Partnering across technology, product, operations, risk, compliance, and leadership, you will be a trusted advisor to senior leadership and a force-multiplier across the organization. This is an opportunity to shape how we operate at scale.
Job Responsibilities:
Operations Readiness for Utilities
- Own the end-to-end operations readiness framework, including intake, assessment, planning, readiness validation, execution, stabilization, and continuous improvement
- Drive timely delivery and optimization of strategic deployments and migrations across utilities
- Ensure execution minimizes disruption while improving the speed and quality of delivery
- Strengthen readiness communications through structured impact assessments and post-implementation reviews
- Establish stakeholder forums and feedback loops to surface pain points and convert them into actionable improvements
- Deliver automation and analytics initiatives that reduce manual work and improve turnaround time and accuracy
- Work with operations, technology and product partners to understand/drive platform change impact, prioritize operations requirements, lead investment planning and track project delivery.
Utilities Governance
- Define and enforce standardized controls and adoption across the organization
- Build and maintain governance scorecards, reporting, and oversight routines aligned to control expectations
- Support audit readiness by ensuring evidence, artifacts, and operating routines are inspection-ready
- Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes
- Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required
- Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials
- Monitor reporting, processes, and procedures to lead best practices and ensure an effective control environment, and that the business is in compliance with line-of-business and corporate-wide objectives and policies
Business Enablement (Global Utilities and Payments Operations India Corporate center.)
- Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda
- Lead the strategic agenda and deliverables for Payment Operations leadership and senior Finance and Business Management; gather, synthesize, analyze, and present data and findings to facilitate decision-making and business progression
- Coordinate financial management including payment operations pipeline oversight and projections, forecasts, annual budgets, revenue reconciliation, and expense management
- Develop presentations to communicate business strategy, performance, and priorities for both internal and external audiences; prepare materials for business performance reviews, operational reviews, offsites, external speaking engagements, industry conferences, and weekly meetings
- Manage senior visitor coordination, including agenda planning, logistics, and executive briefings
- Own client visit management end to end, ensuring seamless coordination across stakeholders
- Lead workplace strategy and footprint planning to support organizational growth and operational needs
- Drive workstream governance to keep cross-functional initiatives aligned, tracked, and on schedule
- Establish strong rapport with functional partners, operations teams, and senior management
Required qualifications, capabilities, and skills
- Master's degree or Master of Business Administration degree
- 15 years+ of leadership experience managing teams and operations functions in a large, regulated environment
- Demonstrated experience leading technology operations readiness and operating model execution at scale
- Demonstrated experience building and running governance and controls frameworks, including scorecards and transparent reporting
- Proven ability to run complex cross-functional programs with senior stakeholders across technology, product, operations, controls, and regional partners
- Strong audit readiness discipline, including evidence management and timely closure of control gaps
- Strong analytical and process optimization skills with a track record of delivering measurable efficiency outcomes
- Experience using analytics and automation tools to improve execution and decision-making
- Strong written and verbal communication skills with the ability to create crisp narratives for senior management
- Demonstrated ability to influence without authority and align competing priorities with sound risk and control judgment
Preferred qualifications, capabilities, and skills
- Payments domain experience, including end-to-end payment flows and the downstream impact of changes on settlement and reconciliation
- Professional certification in operations readiness, project management, or risk management
- Experience supporting senior leaders as a chief of staff or business manager, including operating rhythm and stakeholder communications
- Experience leading business enablement and Corporate Center functions such as seating planning, senior visitor and client visit coordination, and workstream governance
- Experience leading governance checkpoints to improve submission quality and decision outcomes
- Experience launching and sustaining cross-utility control workstreams such as access governance
- Experience delivering automation that reduces manual operational touchpoints and improves accuracy
- Experience building a continuous improvement culture through structured enablement and adoption discipline
Experience using data analytics to proactively identify issues, mitigate risk, and improve performance