Associate - Global TA

Vista previa de la oferta

Associate - Global TA

Human Resources

• Refers applicants for particular job openings, administers pre-employment tests, checks references, and conducts exit interviews.
• Determines best avenue in recruiting (e.g., advertising, direct contact, employee referrals, research organizations, employment agencies, and job fairs).
• Contacts candidates, schedule interviews, and develop interview questions in with the hiring manager so interviews are conducted efficiently and equitably.
• Prepares job postings, specifications for recruitment agencies, job descriptions and other materials in accordance with the organization's recruitment standards.
• Represents the organization at job fairs to promote the organization to potential candidates.
• Responds to inquiries about the organization's recruitment activities and status of job vacancies.
• Concludes recruitment process by closing the recruitment requisition and advising unsuccessful candidates in an accurate, timely and compliant manner.

• University (Degree) Preferred

• 2+ Years Required; 3+ Years Preferred

• Physical Requirements: Sedentary Work

About the Role

The Contingent Worker Operations Associate is a critical member of the CW Operations team, responsible for managing the end-to-end lifecycle of contingent workers across the organization. This role serves as the primary point of contact for contingent worker transactions, ensuring accuracy, compliance, and timely execution of all operational processes. The ideal candidate brings a strong process mindset, a high attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities

• Lifecycle & Contract Management:- The associate manages the complete contingent worker lifecycle, including onboarding, offboarding, contract extensions, contract changes, Statement of Work (SOW) creation, and manager or location change requests. They ensure all actions are processed accurately and within defined turnaround timelines.
• Compliance & Audit:- The role is responsible for conducting regular compliance checks and supporting internal and external audits. This includes daily and periodic audits covering active work orders, expired worker engagements, pending requests, and data integrity across systems such as Workday and sPro.
• System & Mailbox Management:- The associate manages the team's shared mailbox, ensuring timely responses and appropriate triaging of requests. They handle case management through QMS and Workday Help, ensuring all requests are tracked, resolved, and closed within SLAs.
• Reporting & Data Analysis:- This role is responsible for generating and maintaining operational reports, analyzing workforce data to identify trends, flag anomalies, and support leadership with data-driven insights on contingent worker activity.
• Vendor & Stakeholder Management:- The associate maintains strong working relationships with staffing vendors and internal stakeholders including hiring managers, HR Business Partners, and Finance teams. They serve as a trusted operational partner for all contingent workforce-related queries and escalations.
• Process Improvement & Automation:- The role actively identifies opportunities to streamline existing processes, reduce manual effort, and contribute to automation initiatives wherever applicable, in partnership with the broader HR Operations and Technology teams.

Skills & Competencies

• Technical Skills Experience managing contingent worker programs or HR operations, familiarity with Workday and/or vendor management systems (VMS), and proficiency in data reporting and analysis tools are essential for this role.

Behavioral Competencies

• The ideal candidate is process-oriented and meticulous in their work, maintaining a high standard of accuracy and consistency.
• They demonstrate strong ownership, meet turnaround expectations reliably, and proactively identify and act on areas for improvement.
• A continuous learning mindset, great communication skills, and the ability to manage multiple priorities simultaneously are equally critical to success in this role.

Interpersonal Skills:-

• Strong stakeholder management and vendor relationship management skills are key, as the associate will regularly engage with internal teams and external partners to resolve issues, coordinate transitions, and ensure seamless worker experiences.

Shift Timings -IST 5:30pm to 2:30am

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

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For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

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For Applicants of Nuveen residing in Europe and APAC, please click here.