Director, Loyalty Partnerships

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Director, Loyalty Partnerships

senior · Retail & Commercial Banking

Requisition ID: 250436 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Loyalty Partnerships is responsible for building and maintaining strong relations with Scotiabank’s loyalty partners, driving meaningful value for Scotia clients and converting our partners' customer base into new Scotia relationships & clients. Acting as the senior commercialization lead of their assigned partner, the Director will shape go-to-market strategies, guide product integration, and manage partner relationships to deliver measurable growth for our partners and the Bank. 
  

Is this role right for you? In this role, you will: 

• Commercialization & Client Growth: Lead the go-to-market launch of partner’s offering across Scotiabank’s products and channels, designing compelling value propositions and solutions that deepen engagement with Scotia clients and attract Partner’s customers into the Bank. 

• Performance & Growth: Monitor impact metrics (client acquisition, engagement, loyalty, and financial contribution), recommending optimizations and new opportunities to scale value. Responsible for the retention of partners and the development of long term strategic plans in support of partnership health. 

• Pipeline Development: Identify and assess new partnership or merchant opportunities. Updating assessment framework as required. Negotiating business terms and overseeing the onboarding process for new partners. 

• Partnership Management: Act as the primary senior contact with the partner, overseeing joint planning, governance, negotiating of terms, contracting, and performance while ensuring alignment with Scotiabank’s strategic and financial objectives. 

• Product Stewardship: Guide the end-to-end integration of the partner into Scotia offerings, partnering with loyalty operations and technology teams to ensure seamless execution 

• Leadership: Manage, coach, and develop the Senior Manager, Loyalty Partnerships, while mobilizing cross-functional partners across Loyalty Acquisition, Loyalty Engagement, Financial Analytics & Liability management, Product BLs, and external stakeholders/partner counterparts. 

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.   

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:  

• Bachelor’s degree in business, Finance, Marketing, or a related field. 

• MBA or equivalent graduate degree is highly preferred, especially with a focus on strategy, marketing, or finance. 

• 7+ years of experience in consulting, finance, loyalty programs, or strategic partnerships. 

• Proven track record in:  

• Commercialization and go-to-market strategy development 

• Product integration and cross-functional leadership 

• Managing strategic partnerships, ideally in financial services or customer loyalty ecosystems  

• Strong background in: 

• Loyalty program constructs and rewards program management 

• Digital and ecommerce  

• Development of business cases and forecasts 

• Loyalty analytics 

• Marketing and channel management 

• Customer acquisition and engagement strategies 

• Experience navigating complex accounting structures related to loyalty provisioning and rewards  

What's in it for you? 

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 

• A competitive compensation and benefits package. 

• An organization committed to making a difference in our communities– for you and our clients. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.