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Intern Global Customer Experience (100%)

internship · Luxury & Retail

We are makers. Thinkers. Strategists. Storytellers. For over 150 years, we’ve been shaped by tradition, powered by progress, and driven by people. Join us as we celebrate the legacy of craftsmanship and the future of watchmaking, where every tick resonates with the heartbeat of time itself. Wherever your path started, we care where you want to go. Whether in Schaffhausen or somewhere else in the world, engineer your next step with us.

To support our Customer Experience Team at IWC Schaffhausen HQ Office in Schaffhausen, we are looking

for an

INTERN GLOBAL CUSTOMER EXPERIENCE ( 100%)

Duration: 6 months

Start: December 2026

In this challenging internship, you are in a headquarters position working within HQ projects and in contact with our international platforms, giving a global dimension to this internship.

YOUR MISSION AT IWC.

Support the HQ CX team in the following tasks:

• Support with the management of global community of top customers

• Support in CX end customer activations

• Maintain gift stock and coordination of shipping gifts and materials to regional counterparts

• Support line manager with additional team needs in administration, budgeting, reporting, new project management, etc.

HOW YOU BECOME PART OF THE JOURNEY.

• Student or graduate of University / FH in the relevant field

• Team player with excellent project management skills

• Dedicated and highly motivated individual with a high affinity for our brand and strong enthusiasm for our products

• Flexible with a hands-on mentality and tech-savvy

• Very strong digital tool knowledge and at ease with different software solutions, especially PowerPoint and Excel

• Being familiar with audio/video creation tools is an asset

• Fluent in English (excellent written and verbal communication) and any other language is a plus

WHAT YOU CAN EXPECT FROM US.

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

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• Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.

• Yearly health insurance contribution of CHF 2'340 for full-time contracts.

• 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.

• Special conditions on selected IWC products.

• Diverse health & wellbeing initiatives and programs.

• IWC Sport Club (est. 1972) for sport enthusiasts.

• Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.

• Memorable internal events (Christmas, summer after work drinks, etc.).

• And many more!