STORE DIRECTOR- RODEO DRIVE, BEVERLY HILLS

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STORE DIRECTOR- RODEO DRIVE, BEVERLY HILLS

manager · Luxury & Retail

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile

The Store Director position is responsible for providing a personalized client experience, building strong client relationships, meeting, and exceeding sales targets.

YOUR IMPACT

Business Vision:

• Partner with Senior Management to create the vision and tone for the store while at the same time driving a highly successful and profitable business
• Strong leadership presence – serve as a proactive mentor, teacher, and problem solver
• Instill a collaborative team-oriented relationship among the categories
• Organize activities, meetings, and priority of actions for the store as a whole and each category. Ensure there's a balance between operational efficiencies, service, and customer experience, and that there is consistency across the store

Store Performance:

• Performance monitoring by reviewing sales weekly of each category.
• Develop and evolve standardized staffing model to: better align employee scheduling to store traffic (MTT); optimize FTEs to improve store sales potential (NET $/FTE, average cost model); review store structure to seek opportunities for client centric initiatives; discover customized services to increase conversion/ ATV / cross selling (UPT). Partner with Regional to ensure alignment of network
• Comprehensive analysis of Mystery Shop reports with particular attention to Open Questions, Additional Sales & CRM Activities
• In partnership with Regional, develop and create a process to review the CRM strategy and define requirements/expectations as well as performance measures. Monitor the performance to ensure efforts will serve to maintain and grow customer relationships
• Provide continual input on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)

Team Development and Coaching:

• Partner with Regional & Retail Buyer to identify/develop relevant trainings for selling RTW & Shoes
• Consistently review the level of current customer service offered and practiced; find opportunities to emphasize service with product knowledge from a store perspective
• Mentor and coach Assistant Store Director, Department Managers & Assistant Operations Manager on identifying solutions and adapting to respective store

Operations:

• Use Retail Pro and its inventory management functions.
• Maintain positive relationship and quantitative business reports as stipulated by the NY management team with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan. Report any issues to Senior Management.
• Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well.
• Cycle/Physical inventory requirements must be met as set by NY management and any discrepancies reported to Senior Management and Regional.