Head of Skills Development

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Head of Skills Development

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

Job Title: Head of Skills Development 
Location(s): London, Bristol, Leeds, or Edinburgh 
Hours: Full-time 

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.  

About this opportunity 

A unique opportunity to lead the learning capability that turns Lloyds Banking Group’s skills agenda into action. You'll be responsible for creating and mobilising high-impact development propositions and experiences that help colleagues build the capabilities needed today and for the future. 

Working at the centre of skills, talent, leadership, culture and business transformation, you'll shape our Skills Based Organisation ambitions and how development is designed, delivered and continuously improved across the Group. This role combines strategic influence with operational leadership, ensuring learning solutions are scalable, innovative, measurable and aligned to business priorities. 

What you’ll be doing 

• Develop compelling, market leading propositions and skills intelligence capabilities that inform and build prioritised, future orientated skills and create personalised experiences 

• Lead the expertise in designing and implementing solutions that translate skills, talent, leadership, culture and business requirements into high-quality development interventions.  

• Build a scalable, effective operating model across build, implementation and technical delivery teams, with clear ways of working, governance, prioritisation and performance rigors.  

• Work with Skills Development Partners, People Partners, the Oversight & Innovation team and senior business stakeholders to ensure skills investment is directed towards the priority capabilities and future skills that matter most to the Group. 

• Turn skills intelligence, capability assessments and business priorities into practical learning solutions, including digital modules, webinars, skilling journeys, development programmes and targeted interventions. 

• Drive innovation in the learning domain, including new modalities, platform opportunities, digital learning, AI-enabled learning approaches and improved colleague experience. 

• Create strong connectivity with learning technology and Platform teams so that content, user experience, data and delivery channels evolve together. 

• Ensure design, deployment and technical delivery teams can create and deploy learning consistently across the organisation through multiple modalities, with clear service standards and measurable impact. 

• Provide operational leadership across a broad delivery environment, creating pace, accountability and collaboration across UK-based and India-based design and delivery capability where relevant. 

• Support the emerging Group Skills Council and related governance by ensuring that agreed priorities can be translated into credible learning plans and executed effectively. 

• Use data and insight to assess adoption, quality, learning impact and business value, continuously improving the proposition and the learner experience. 

• Success will be measured by the creation of a stronger skills engine, faster and more effective mobilisation of priority learning interventions, improved learning experience, better alignment to skills and business outcomes, and a more innovative, joined-up development ecosystem. 

Why join us? 

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.   

What we’re looking for 

Essential requirements 

• Experience leading skills strategies, scaled Learning & Development, capability development, learning transformation or enterprise learning functions within a large, complex organisation. 

• Experience managing sizeable learning teams across proposition development, learning design, delivery, deployment, digital learning, learning operations or technical programme delivery. 

• Strong expertise in translating skills frameworks, capability assessments and workforce planning insights into scalable learning solutions and development programmes. 

• Demonstrated experience modernising learning through learning technologies, digital platforms, AI-enabled learning, data analytics or innovative learning modalities. 

• Proven track record of building operating models, governance frameworks and delivery disciplines that improve learning quality, adoption and business impact. 

Desirable skills/experience 

• Experience supporting enterprise-wide skills strategies, career pathways, specialist academies or capability frameworks. 

• Experience working across Talent, Leadership, Culture, Organisation Effectiveness or Workforce Transformation functions within a matrix environment. 

• Knowledge of learning experience platforms (LXP), learning management systems (LMS), learning analytics and emerging learning technologies. 

This is a place for you… 

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need. 

Ready for a career where you’ll learn and thrive? Apply today and find out more. 

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

If you’re excited by the thought of becoming part of our team, get in touch. 

We’d love to hear from you. 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.