Delivery Performance Manager

Vista previa de la oferta

Delivery Performance Manager

Consulting

Job Summary

The Project Manager role within <> is accountable for leading multiple Hr priority projects, delivering large scale organisation change, transformation initiatives, and other strategic priorities determined by the HR management. 

The role supports the Programme Manager in day-to-day execution to achieve key milestones and intended outcomes, while driving end-to-end delivery across the full project lifecycle. This includes ensuring delivery to agreed scope, schedule, cost and quality standards in line with Group Change Delivery Standards (CDS) and relevant frameworks. 

The Project Manager also establishes strong governance and control across planning, financial management, delivery tracking and approvals, and leads complex business and technology change by mobilising stakeholders, managing vendors, and proactively identifying and mitigating risks to protect delivery outcomes.

Key Responsibilities

Project Governance 
• Translate programme strategy into clear project objectives, success measures and delivery plans, agreeing baseline scope, KPIs and milestones with the Programme Manager.
• Operate delivery governance rhythm and forums (work plans/sprints, agile ceremonies, steering forums), ensuring alignment, disciplined reporting and timely decisions.
• Ensure compliance with Group standards and controls (e.g., CDS, SDLC, Responsible AI, change risk, cloud governance, vendor onboarding), maintaining audit-ready documentation and approvals.
• Mobilise stakeholders and delivery teams to execute consistently to standards, cascading updates, clarifying decision rights, and escalating issues as required. 

Planning & Execution Support
• Own the integrated project plan end-to-end (schedule, budget, scope, risk, resources), enforcing robust change control and delivery discipline.
• Drive milestone execution and critical path management, identifying dependencies early, managing impacts of delays, and protecting delivery outcomes.
• Define delivery approach and manage execution risk, including ‘Big Bang’ vs phased releases, go-live readiness parameters and change request approvals (CRAs).
• Ensure delivery resourcing and accountability are fit-for-purpose, clarifying roles and ensuring appropriate staffing/capability throughout the project lifecycle.
• Maintain accurate delivery and resourcing forecasts in Clarity and other tools, enabling credible progress tracking and informed stakeholder actions.

Global Delivery Standards & Project Controls 
• Embed global change delivery standards across markets as applicable, ensuring consistent application of framework parameters and controls.
• Enable performance transparency through delivery metrics and governance packs, using agile measures (e.g., burndown charts) and producing decision-grade documentation (PSC packs, ToR, BRD, project plan, closure reports, change requests, MoMs).
• Manage changes to scope, schedule, costs and benefits, minimising disruption, maximising value, and ensuring stakeholders are informed early and continuously.  

Financial Oversight 
• Partner the Programme Manager on budget governance, including forecasting, actuals and financial reporting from Clarity for internal project reviews.
• Optimise resource allocations against funding plans and benefits realisation, identifying efficiency levers and cost-saving opportunities where feasible. 

Stakeholder Engagement & Communication
• Lead project-wide stakeholder engagement and communications, including briefings, updates and readiness activity to support adoption.
• Coordinate delivery across business units, project workstreams and external partners, ensuring alignment, pace, and resolution of cross-team gaps.

Risk and Issue Management
• Maintain the project-level RAID log and ensure clear ownership and mitigation plans.  
• Drive timely escalation and resolution of high-impact risks and issues.
• Track interdependencies with other projects & programmes or business units. 

Project Technology Delivery
• Co-lead solution implementation with Programme Manager and 
Business/CIO, ensuring delivery meets stakeholder outcomes and performance goals.
• Drive technology delivery quality and execution, through lifecycle reviews (requirements, process design, prototypes) and cross-functional coordination (technology teams, design, architects, SMEs).
• Select and apply the most effective delivery model, including federated/hybrid delivery and blended agile/traditional approaches.  

Tooling & Reporting
• Ensure completeness, accuracy and timely updates of project data across Bank tooling (e.g., Azure DevOps, Clarity), including remediation to address quality gaps.
• Produce executive-ready dashboards and reporting packs, translating data into insights on trends, delivery risks and opportunities using Clarity, ADO, Confluence, Excel and PowerPoint.  

Closure & Post-Implementation Review
• Drive structured handover to BAU, ensuring operational readiness and completion of transition activities.
• Complete post-implementation review and closure approvals, capturing lessons learned and embedding improvements into future delivery.

Key Stakeholders
• Programme Sponsors and Accountable Executives  
• Technology & Operations (T&O) Function Heads  
• Programme/Project Managers, Product Owners  
• Risk, Compliance, Finance, HR, GBS Ops  
• Vendor and third-party partners  

Our Ideal Candidate

• 5 plus years of overall work experience in banking, financial services, or HR consulting field, with proven track record in Project Management role.
• Experience with managing Agile and waterfall projects.
• Should be proficient on working with project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc.
• Should possess excellent communication and presentation skills (both written and oral).
• Should be proficient in doing financial forecasting & budgeting.
• Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a must.
• Project Management accreditation i.e.– PMI – PMP/ PgMP/ PfMP.
• HR management and development accreditation, e.g. CIPD, SHRM, etc. 

Role Specific Technical Competencies

Must-have  Skills
• Project Management 
• Planning and Execution
• Risk & Issue Management
• Financial and Commercial Acumen
• Digital Fluency & Programme Tooling

Human Skills

Grows Self 

• Action Oriented
• Collaborates
• Customer Focus
• Courage
• Instils Trust
• Nimble Learning

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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