Senior Manager, Lead Business Solutions

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Senior Manager, Lead Business Solutions

senior · Technology / Software Development

Job Summary

The Senior Manager, Business Solution Stream, is responsible for leading the technology solution strategy, architecture, and end-to-end design for Payments and Clearing platforms, ensuring alignment with business objectives, regulatory requirements, and enterprise architecture standards. The role drives the modernization of payment solutions through robust design, scalable architectures, and the adoption of industry standards, with a strong focus on ISO 20022 implementation, data enrichment and interoperability.A key responsibility of this role is to champion AI adoption across the payments technology landscape, identifying and delivering innovative AI-enabled capabilities that enhance solution design, engineering productivity, operational efficiency, risk management, exception handling, and client experience. The role will establish AI-driven solution patterns, promote responsible AI practices, and collaborate with business, architecture, engineering, and operations teams to embed AI into future payment platforms and delivery processes. Additionally, the role provides technology leadership, drives innovation, mentors teams, and ensures resilient, secure, and scalable payment solutions across global markets.

Key Responsibilities

Strategy
• Co-ordinate with leadership team and interfaces to define data quality solutions
• Partner with business team to evaluate new ideas or initiative initiated by technology or business team.

Business
• Manage digitization and automation programs for improving client experience.
• Manage and work with architects, solution engineer, product team to facilitate prospecting 

Processes
• Responsible for business delivery aligning to SCB defined technology and project management processes & frameworks and customizing such to specific Cash needs where required
• Manage solutions delivery within timelines.

People and Talent
• Train and mentor, the newer/junior team members to come up the curve by having training documents in place and conducting knowledge sharing sessions.
• Monitor the progress of team members and provide continuous feedback for them to be able to progress and grow.

Governance
• Audit engagement/management process compliance
• Maintain the list of traceability for each requirement and solution

Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Work closely with the Product owners, Business Solution Leads and Development team to support the analysis and solutioning of various Payment initiatives.
• Work closely with Product managers, Business Solution Leads, Development team and other peer BAs in the team to ensure standardization for Payments platform across countries
• Suggests areas for improvement in internal processes along with possible solutions.
• Work closely with the Program, Remote Project Management Teams & Scrum masters to achieve key milestones, deliverables and tracking to ensure success of the overall project delivery
• Communicate effectively with System Development/Technology teams to establish appropriate solutions to meet business requirements.
• Support testing team as required ensuring product quality

Other Responsibilities
Scope & Solution
• Manage scope in line with Requirements , Solution and User stories in line with MVPs
• In case any deviation in scope then document it with approvals
• Review solution and analysis should be done properly. Gap should not arise post solution finalized.
• Contributing to architecture definition for large and complex projects and responsible for technical solution for projects falling with in a vertical or a domain

Key Roles & Responsibilities:
• Responsible for managing and providing business solutions for payment and clearing applications.
• Responsible for product development and requirement specifications for payment applications including understanding of business requirements, defining business and functional requirements and working with the business and development teams to support seamless project delivery. 
• Engage with the country business to understand relevant trends and opportunities for payment products to better serve customers. Plan a roadmap of enhancements and initiatives that would deliver a stronger payment roadmap and work with the Segment Product Manager to identify suitable processes for funding, development and prioritization.
• Maximize technology investment for payment product development; ensuring criteria for project ranking and prioritization are clearly communicated to the business. 
• Work closely with the Program & Remote Project Management Teams for supporting achievement of key milestones, deliverables and tracking to ensure success of the overall project delivery. 

Our Ideal Candidate

• 12+ years experience and in-depth understanding in a product management/business analyst role in a financial institution, e-commerce or online environment.
• Strong analytical skills and able to assess multiple systems for troubleshooting. Good problem solver and decision maker.
• Ability to write well and experienced at writing various business documents (i.e. business requirements document, functional specifications, presentations and reports).
• Possess ability to perform interface mapping between upstream and downstream applications.
• Skills to execute basic SQL queries and perform System Testing for developed product.
• Excellent communications skills, confidence and ability to work with an international team in a cross-cultural and geographically dispersed workplace. Should possess qualities that would be useful in multiple stakeholder management.
• Motivated, able to work independently, proactively and efficiently in a fast paced and changing environment.
• Excited and passionate about Banking Business.

Role Specific Technical Competencies

• Payment’s domain expertise:
  • SWIFT, ISO 20022, ISO8583, Proprietary clearing formats;
  • RTGS/ACH/Fast/Cross border TT/Cheque/DD products
• Digitization and automation Experience
• Solution design and artefact management (FSDs, User stories)
• Excellent communication and stakeholder management
• Presentation and documentation skills
• Agile methodologies and process
• SQL queries, Oracle, DB2
• Data base structures and design
• Data Analytics and Dashboard tools
• Java, Spring boot, Cloud architecture
• Industry experience in new payments product launch
• Industry experience in new launching features to clients
• Supporting streams for payments such as Screening, Auditing, Pricing and Billing, core banking etc
• Knowledge on AI based solutions development

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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