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Global HR Operations & Implementation Manager

manager · Other

Join us as Global HR Operations & Implementation Manager

Function: HR

Scope: Global
Location: Katowice / Warsaw

Terms & Conditions: Full-time; fixed-term assignment (18 months)

Job Purpose

The Global PEX Operations & Implementation Manager leads the end-to-end implementation and operational delivery of People Experience services supporting the Unilever transformation. The role ensures service continuity, governance, compliance, operational excellence and a consistent employee experience through the transition into the future operating model.

This role combines programme delivery, operational leadership, stakeholder management and continuous improvement, acting as the central point of accountability for deployment, readiness, stabilisation and ongoing People Operations delivery.

Key Responsibilities

• Lead end-to-end People Operations implementation and transition into the future operating model.

• Own programme delivery, including plans, milestones, risks, dependencies, and executive reporting.

• Oversee employee movements, hiring, onboarding, documentation, and exit activities.

• Lead and develop the People Operations team, driving service excellence and operational performance.

• Establish governance, controls, KPIs, compliance standards, and risk management practices.

• Partner with HR, Talent Acquisition, Legal, and business stakeholders to ensure seamless workforce transitions.

• Drive process improvement, automation, and digital adoption across People Operations.

• Use data, analytics, and operational insights to support decision-making and continuous improvement.

• Build strong stakeholder relationships and provide leadership throughout implementation and stabilization phases.

Required Qualifications

• Significant leadership experience in People Operations, HR Shared Services, People Experience or Global Business Services.

• Proven delivery experience in large-scale transformation, organisational change or mass-change programmes.

• Experience leading operational teams through ambiguity, time pressure and change.

• Deep understanding of Hire-to-Retire processes and HR service delivery.

• Experience managing stakeholders across HR, Talent Acquisition, Legal, Finance, Digital Technology and business leadership.
  

Preferred Qualifications

• Bachelor degree in Human Resources, Business Administration, Organizational Psychology or a related discipline; postgraduate qualification is advantageous.

• Experience with Workday, ServiceNow or equivalent case management platforms.

• Strong programme and project management capability, including RAID, readiness tracking, reporting and reconciliation.

Additional Information

• Scope: Global

• Terms & Conditions: Full-time; fixed-term assignment (18 months)

• Hybrid working model: 3 days in the office / 2 days remote.

• Benefits:

• Competitive annual bonus.

• Company car or car allowance.

• Participation in the company share program.

• Private pension plan.

• Private medical care (Medicover).

• Private life insurance (Unum).

• Sports and wellness package (Benefit Systems).

• Two additional vacation days.

• Access to the Unilever employee shop.

• Access to Legimi (e‑book platform).

• Psychological support via the EAP platform

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Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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