The Coordinator, Retail Learning – North America plays a critical role in supporting the planning, administration, execution, and measurement of retail learning initiatives. Reporting to the Director of Retail Learning – North America, this position serves as a central point of coordination for learning programs, departmental administration, learning systems, reporting, and stakeholder communications. Through exceptional organization, attention to detail, and cross-functional partnership, the Coordinator, Retail Learning – North America helps ensure learning experiences are delivered with and Tiffany & Co. brand standards.
Learning Program and Event Coordination
Coordinate end-to-end logistics for retail learning programs, workshops, meetings, and special events, including venue selection, travel arrangements, catering, audiovisual requirements, learning materials, and participant communications.
Manage participant registration, attendance tracking, hotel room blocks, and event resources to ensure a seamless learner experience.
Partner with Retail Learning Managers, Retail Learning Coaches, vendors, and cross-functional stakeholders to align program requirements, timelines, priorities, and deliverables.
Provide virtual and on-site event support as needed, proactively identifying and resolving logistical challenges while maintaining quality, budget, and brand standards.
Coordinate the ordering, distribution, and management of training materials, supplies, and learning resources.
Retail Learning Department Administration
Administer learning activities within the 360Learning LMS, including session creation, participant enrollment, learner communications, attendance tracking, and record maintenance.
Track learning participation, completion rates, attendance, and program reach across stores, markets and zone.
Manage learner feedback surveys and analyze results to identify trends, opportunities, and recommendations that enhance program effectiveness
Maintain accurate learning data, historical records, and program documentation to support reporting, compliance, and future planning.
Manage the Retail Learning calendar, ensuring visibility of training events, key milestones, store visits, team schedules, and business priorities.
Serve as a point of contact for learners and business partners, delivering a high level of service and professionalism.
Support department budget administration for the Retail Learning function, including vendor onboarding, invoice processing, budget tracking, expense reconciliation, and accounts payable coordination.
Monitor learning program expenditures and identify budget risks, discrepancies, or opportunities for optimization. Review monthly with Director, Retail Learning – North America
Strategic Partnership & Business Support
Develop polished, leadership-ready presentations, dashboards, and reporting materials that communicate learning impact, business contribution, and departmental performance.
Partner with the Director, Retail Learning – North America to support strategic initiatives, annual planning, forecasting, and business reviews.
Build collaborative relationships across Retail, Human Resources, Finance, Accounts Payable, IT, and external vendor partners.
Demonstrate sound judgment when handling confidential employee, financial, and business information.
Champion a culture of continuous learning, collaboration, inclusion, and service excellence while reflecting Tiffany & Co.'s values and standards in all interactions.
Qualifications
Experience
3-5 years of experience in learning coordination, training administration, event planning, project coordination, human resources, executive assistant, or a related field.
Experience managing multiple projects, programs, or events with competing priorities and deadlines.
Experience supporting budgets, invoices, vendor management, or financial administration.
Retail, luxury retail, hospitality, fashion, or high-end service-industry experience preferred.
Experience supporting geographically dispersed teams and multiple markets is a plus.
Experience with a Learning Management System (LMS) required.
Experience using Coupa or similar accounts payable platforms preferred.
Ability to travel occasionally to support learning programs, store visits, and business events.
Flexibility to provide support outside standard business hours when business needs require.
Skills & Competencies
Exceptional organizational, project coordination, and time-management skills.
Strong attention to detail with a commitment to accuracy and follow-through.
Excellent written, verbal, and interpersonal communication skills.
Ability to prioritize competing demands and work effectively in a fast-paced environment.
Strong analytical skills with experience interpreting operational and performance data.
Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Teams, and Word.
Professional judgment, discretion, and integrity when handling confidential information.
Proactive, service-oriented, and solutions-focused approach to work.
The hiring range for this position ranges from $35.80 - $41.17 per hour on a full time basis. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
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