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GTC Business Support Analyst

Operations

Job Description

Purpose of the role

To oversee the smooth operation of the bank's business activities by handling a wide range of administrative tasks.  

Accountabilities

• Management and facilitating of the cost close out of projects, ensuring any outstanding issues/cost commitments are dealt with in a timely manner.
• Supporting identified payroll and related input processes and procedures i.e., receive and verify wage input sheets from operations, escalate queries and print and distribute pay slips.
• Provision of administrative support with regards to the implementation of the talent development strategy, policies, and procedures.
• Maintenance of accurate and organised records, including financial documents, reports, and other administrative files.
• Management of office supplies, equipment, and inventory, ensuring availability and ordering as needed.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an “GTC Business Support Analyst” Global Treasury Coverage (GTC) is a client‑centric coverage model that brings together treasury, financing and risk solutions to deliver seamless, end‑to‑end support to corporate treasurers globally. It drives integrated coverage, sharper capital allocation and improved client experience across products, regions and platforms. GTC products covers Corporate Banking, DCM, RSG, CFX, Securitised Products.

To be a successful “GTC Business Support Analyst” role will provide administrative and business support to the Global Treasury Coverage (GTC) team, helping drive effective communication, coordination, and operational efficiency. The individual will be responsible for managing team communications, supporting engagement initiatives, maintaining key trackers and coordinating activities across GTC teams globally. In addition, the role will provide broader administrative support including travel and expense management, purchase order processing, and invoice management.

You may be assessed on the key critical skills relevant for success role will be responsible for managing team communications, supporting engagement initiatives, maintaining key trackers and coordinating activities across GTC teams globally.

Basic/ Essential Qualifications:

• Own and coordinate internal communications across GTC, including drafting leadership messages, team announcements and colleague communications.
• Develop and maintain Viva Engage content and engagement campaigns.
• Support the creation, formatting, and maintenance of central presentations for leadership.
• Maintain and govern central team trackers, distribution lists, calendars, and management information repositories.
• Coordinate requests, updates, and deliverables across global GTC teams.
• Support planning and execution of team events, training sessions and employee engagement activities.
• Provide travel and expense support for bankers, including travel bookings, expense submission support, and resolution of related queries.
• Manage purchase order creation, invoice processing, and vendor payment coordination in line with internal policies and procedures.
• Act as a central point of contact for administrative and operational requests.
• Build strong relationships across GTC, Business Management, Executive Assistants and support functions to facilitate smooth operations.
• Ensure all activities are completed in accordance with internal policies, controls, and regulatory requirements.
• Identify opportunities to streamline processes, improve team communications, and enhance operational efficiency.

Desirable skillsets/ good to have:

• Excellent written and verbal communication skills, with the ability to draft professional and engaging communications.
• Strong presentation skills, including proficiency in PowerPoint.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Strong coordination and stakeholder management skills, with the ability to work effectively across global teams and cultures.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Strong proficiency in Microsoft Office applications, particularly PowerPoint, Excel, Word, Teams, and Viva Engage.
• Experience managing administrative processes such as travel, expenses, purchase orders, and invoice processing.
• Ability to handle confidential information with discretion, professionalism, and sound judgement.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to work effectively under pressure and meet tight deadlines.
• Prior experience in an administrative, business support, communications, or coordinator role within a financial institution preferred.
• Financial institution experience preferred.
• Relevant support role experience.

This role will be based out of DLF,Gurugram.