Associate Director, Digital Wealth

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Associate Director, Digital Wealth

senior · Retail & Commercial Banking

Key Responsibilities

Strategy
• Support & execute the business strategy
• Support the design and delivery of digital wealth strategy, focused on digital wealth journey set up and multi-channel contact. 
• Drive business through effective digital wealth journey built-up and touchpoint management
• Design, drive and manage deliverables to ensure key OKR and ROI thresholds are effectively met.

Business
• Take lead in developing digital wealth proposition focusing on:
• Digital wealth journey refinement, digital wealth needs fulfillment on mobile, dedicated digital wealth journey on mobile (e.g. SC invest for WMP), deeplink 
• Digital life cycle set up on various touchpoints, and instant feedback to client reaction/market movement
• Wealth content enrichment on various touch points, including mobile, WeChat mini-program, website

Processes
• Performance and insights
• Develop analysis, insights on client engagement initiatives to develop recommendation plan to deepen client relationship with wealth, uplift client active rate and drive revenue uplift
• Set and monitor market positioning and brand recognition benchmarks vs. competition
• Continuously monitor outcomes and identify areas of opportunities and improvement.

Risk Management
• Governance, risk management, regulatory & business conduct 
• Ensure all deliverables are designed, planned and executed within the Group’s security, governance, risk and compliance framework and controls.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance
• Governance, risk management, regulatory & business conduct 
• Ensure all deliverables are designed, planned and executed within the Group’s security, governance, risk and compliance framework and controls.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key stakeholders
• Wealth product and specialist teams
• Group wealth client engagement and one delivery
• Affluent team
• 2nd line of defence
• Local digital banking and data analytics team

Skills and Experience

• Digital wealth journey built-up, especially mobile journey
• Digital touchpoint management 
• Project & change delivery
• Multi-channel engagement

Qualifications

• Education: Bachelor’s Degree or Above
• Languages: English, Mandarin

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Skills Matching