Senior Manager, Governance, Reporting and Risk Assurance, Risk Operations

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Senior Manager, Governance, Reporting and Risk Assurance, Risk Operations

senior · Risk & Compliance

Job Summary

Manage Assurance and Business Risk across countries and GBS to support the Bank’s Enterprise Risk Management Framework (ERMF) and Operational Risk Type Framework (ORTF) within the Regulatory and Bureau Reporting processes in WRB.

Key Responsibilities

• Implement the RCSA (Risk control self-Assessment) for Regulatory and Bureau Reporting processes and monitor the operational risk metrics to identify potential control weaknesses.
• Performing Risk Assessment as per timeline for Group for different risk types with the Process Owners and RFO for final approval.
• Preparing M7 templates for new risk and control monitors for upload in M7.
• Actively work with COEs and Country Credit Risk Operations Heads.
• Support Risk operations teams across countries in ensuring compliance to policies and procedures regarding Regulatory and Bureau Reporting.
• Prevent occurrences of near misses or operational losses arising from ineffective processes or controls.
• Ensure governance that the DOI, R&R, SLAs are current and are being effectively implemented, executed, and adhered to.
• Leverage and devise assurance dashboard, optimize controls effectiveness through data analytics and peer reviews in ensuring identified risks are managed transparently.  
• Responsible in managing risk events and to ensure lessons learnt are developed and reflected through existing established process and arrive action item closure.

Strategy
• Support in implementation of all strategic initiatives in Credit Risk Operations to ensure achievement of process efficiencies and capacity management.

Business
• Risk identification and Assessment with Alignment to reporting requirements.
• Effective stakeholder management. Collaborate with COOs and 2nd Line of Defence to identify and assess potential risks in alignment of Operations goals and objectives. 
• Partner with various stakeholders to ensure identified risks are assessed based on criticality with alignment and agreement on mitigation strategy / controls in support of Business goals.
• Overall Support across WRB.
• Support the overall BRM agenda within WRB.
• Stakeholder management across Group and Country.

Processes
• Design, maintain and monitor all controls and monitors with accurate and robust reporting.  
• Devise mechanism such as assurance programmes, peer review and data analytics to ensure controls effectiveness and execution.  
• Periodically review operational risk assessments to ensure these appropriately reflect changes in environment, mitigating controls and the progress of treatment plans.
• Monitor treatment plans to ensure they are implemented accordingly by the business.
• Implement the RCSA (Risk control self-Assessment) in Risk Operations and monitor the operational risk metrics to identify potential control weaknesses. 
• Executing socialisation call with all the country stake holders and BRM team in the countries.
• Performing Residual Risk Assessment (RRA) as per timeline for Group for different risk types and interacting with different RFOs for final approval.
• Preparing M7 templates for new risk and control monitors for upload in M7. 
• Engage with the audit team on various audit processes and reviews. Socialise issues with relevant teams, NFRFs, review gap analysis and ensure remediation plan in place for gap identified.
• Implementation of Group & Regulatory directives. Conduct comprehensive gap analysis, document the risks, and ensure thorough follow-through. Review MPD/process documentation and perform risk assessments for project initiatives, including approved business and operations projects.
• Outsourcing Risk Assessment - PRR, SRM, risk events.
• Design and implement a dashboard to monitor timely submissions of reports and other deliverables and effective oversight of the reporting.

People & Talent
• Lead through example and build the appropriate culture and values within the Function and across the wider organisation. Set suitable tone and expectations across all the country teams and work in collaboration with risk and control partners. 

Risk Management
• Work closely with the country COO, BRM and Credit Risk Teams (1LOD. 2LOD).
• Compliance with all relevant policies and procedure, guidelines, rules & regulations

Governance
• Align the operational risk management approach in function/domain to the Risk Management Framework and oversee its effective application across markets.  
• Ensure, jointly with the Business/Function that the Process Owners understand and accept their risk management responsibilities in relation to ORTF with clear alignment in support of Business Goals.
• Support the WRB RC and its sub-committees in their governance.
• Oversight on the checks and validations done in-country.
• Effective regulatory engagement. Interpret regulatory directions, penalties and comments and ensure effective steps to address them. 

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Group Head, Risk Operations
• Regional / Country COO WRB 
• 2nd Line of Defence teams (Credit Risk, CFCR, etc)
• Country Risk Operations
• Hub Testing team
• Group and Country BRM Heads
• Regulators and Central Banks
• GIA
• Suppliers, vendors, and consultants

Other Responsibilities
• Embed Here for good and Group’s brand and values in the Risk Operation team. 
• Actively contribute towards MIS, regulatory and bureau reports preparation and related adhocs as required.
• Perform responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• MS Excel
• MS power point
• SAS/Python

Qualifications

• 10+ overall working experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry.
• 5+ years of advanced practitioner level experience in Business or Product or Operations Risk Management.
• Non-Financial Regulatory Reporting
• Bureau Reporting
• Well versed with tools and techniques of analysing potential risk exposures
• Effective communication skills.
• Understanding of best practice risk assessment techniques and risk management frameworks.
• Understanding of the key features of relevant laws and regulations relevant to the Group
• Sound judgement on business practices, regulatory relationship management and reputational risk,
• Ability to balance both detail oriented and big picture perspectives.
• Ability to collaborate and work dynamically across functions
• Business Acumen, Product and Operations
• Managing Change
• Data gathering, analytics and insights
• Enterprise and Operational Risk Management
• Collaboration and Stakeholder Management
• Regulatory Environment – Financial Services
• Good IT skills (example, Microsoft Office suite, Co-pilot, some database knowledge would also be useful)
• Disciplined operator with commitment to high standards of personal and professional excellence coupled with strong inter-personal and communication skills
• Dedicated individual with creative thinking skills and the ability to work independently 
• Possess strong leadership qualities
• Multi-Cultural awareness and sensitivity

• Education: Bachelor’s or Master’s Degree
• Language: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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