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Technical Service Delivery Manager
Operations
Technical Service Delivery Manager
Solihull- Hybrid working - Full-time - Permanent
We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About the role
You will be responsible for leading both an internal technical authorisations team and outsourced service provider in relation to the service, maintenance and repair of vehicles. You'll also support performance management across these areas, help shape strategic direction and build high-performing teams for effective cost control and service delivery. Whilst being able to bridge the gap between internal business objectives and supplier execution, being responsible for relationship management, delivery against service delivery agreements, continuous improvement and risk management.
Some of your key responsibilities will include:
- Lead, support and manage performance of technical authorisations teams
- Manage relationship and service delivery of outsourced supplier partner
- Production and presentation of performance reporting
- Drive continuous improvement, technology adoption and stronger customer outcomes
What we're looking for
You’re an inclusive and supportive leader with supplier relationship and performance management experience together with the foundation of vehicle technical experience and qualifications. You’re comfortable working to tight deadlines, making informed decisions and helping teams work efficiently and effectively.
You'll also be able to demonstrate:
- Technical service delivery management experience
- Supplier relationship and performance management, ideally including outsourced service providers
- Team management experience
- Experience working to tight deadlines in a busy operational environment
- Ability to analyse and present data
The package
We offer a basic starting salary of up to £60,000*, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
- Company car or cash alternative of £5,500 per annum
- Private medical cover, including a digital GP service
- Company pension with enhanced employer contribution of up to 10%
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Dedicated on-site social and dining space with facilities to store and heat food, charge your phone and purchase refreshments
- Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Click to apply and a member of our Talent Acquisition team will review your CV.
We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone screening with a member of our Talent Acquisition team
- In-person interview with the hiring manager
If you're not shortlisted, we'll still let you know the outcome of your application.
What are you waiting for? Apply today and we'll be in touch.
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