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Senior Director, Strategy & Business Management – Digital Market Infrastructure
senior · Technology / Software Development
We’re seeking a future team member for the role of Senior Director, Strategy & Business Management – Digital Market Infrastructure to join our Digital Assets team. This role is located in Toronto, ON, Canada.
In this role, you’ll make an impact in the following ways:
- Partner with the Head of Digital Market Infrastructure to drive strategic execution, business management, and delivery across the organization's portfolio of digital asset and market infrastructure initiatives.
- Lead resource management, demand planning, and capacity planning across Product, Engineering, and Operations, ensuring investments and talent are aligned to the highest-priority business outcomes.
- Oversee strategic program management for key initiatives, driving execution, managing dependencies, identifying risks, and ensuring delivery against agreed milestones and client commitments.
- Establish governance and portfolio oversight across product development, providing transparency into roadmap progress, delivery health, financials, risks, and executive-level reporting.
- Develop business operating rhythms and management reporting, including financial planning, headcount management, KPI tracking, investment governance, and executive presentations to support informed decision-making.
- Drive cross-functional coordination across Product, Engineering, Technology, Operations, Risk, Legal, and Commercial teams to improve execution, resolve issues, and accelerate delivery of strategic priorities.
- Identify opportunities to improve organizational effectiveness, operating processes, and ways of working, enabling the Digital Market Infrastructure organization to scale efficiently while supporting long-term business growth.
To be successful in this role, we’re seeking the following:
- 15+ years of experience in product management or technical product management, ideally within financial services, or market infrastructure.
- 4+ years of hands-on experience with digital asset custody, wallet infrastructure, or adjacent market infrastructure supporting settlement and safekeeping.
- Hands-on technical fluency: ability to work with engineers on APIs/integrations, read logs and metrics, and use data to validate outcomes and troubleshooting issues.
- Strong understanding of:
- Digital asset custody operating models, safeguarding expectations, and control frameworks
- Wallet types and architectures (hot/warm/cold), transaction lifecycle, and blockchain network mechanics (fees, finality, reorgs)
- Key management and cryptography concepts, including MPC and HSMs, key ceremonies, backup/recovery, and secure signing
- Operational risk topics for custody: approvals/entitlements, travel rule considerations, reconciliation, auditability, and incident response
- Experience supporting multiple blockchain networks and asset types, with a pragmatic approach to adding new networks safely.
- Experience delivering secure, resilient, and auditable software in regulated environments, including strong SDLC practices, change management, and operational readiness.
- Proven experience delivering platform products end-to-end, translating complex technical concepts into clear roadmaps, requirements, and prioritized backlogs.
- Execution focused with experience working with multi-disciplinary teams comprising product managers, designers, and engineers.
- Strong communication skills with ability to gather requirements across cross-functional partners.