Senior Manager- Operations Transformation

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Senior Manager- Operations Transformation

senior · Operations

Job Description

What is the opportunity?

This role is responsible for development and delivery of major change at RBC Direct Investing (DI), a leading-edge digital investment business undergoing significant transformation, with a focus on E2E execution of initiatives tied to DI’s ‘big rocks’ with an operational lens. The successful candidate will take ownership of individual projects (pods) and oversee all aspects of project design and delivery, from the early stages of inception through implementation, while keeping business strategy and key objectives top of mind. Experience in leading/working with diverse teams, in-depth understanding of the business (back-end processes, automation, client delight through servicing), its fundamentals and competitive landscape, as well as proven ability to effectively navigate high levels of technical and stakeholder complexity are a must.

Furthermore, the role requires deep insight and expertise in operations, such as digital fulfillment, contact center requirements, third party integrations, tools/platforms such as Service Link, Broadbridge, TradeLink, etc. The role offers a structured leadership and personal development opportunity and has high exposure to senior and executive leadership levels of the business.

What will you do?  

• Mobilize, design, lead, and wind down individual strategic projects/pods related to DI’s ‘big rocks’

• Own targets and the key business outcomes of the assigned pods(s), tie back to Operational cost footprint (forecast to actuals)

• Drive material and measureable results, i.e. cost savings, automation lift, calls reduced, etc

• Proactively identify and manage all risks related to delivery and attainment of the intended business outcomes

• Maintain strong functional relationships with key stakeholders and groups

• Maintain a detailed comprehension of the business strategy and the competitive landscape; Combined with your own domain expertise, develop and leverage insights that can identify and prioritize opportunities for improving competitive positioning, as well as business and client outcomes

• Create a pro-active operational risk identification and control mitigation eco-system within the project/Pods by adhering to the business & enterprise risk framework processes.

What do you need to succeed?

Must haves:

• Demonstrated track record of success with client focus and strategic thinking (“why” in addition to ”what”); Holistic perspective with ability to connect dependencies

• Advanced problem solving and analytical skills and innate comfort with numbers

• Strong communication (written and verbal) and interpersonal skills, with emphasis on stakeholder management and obtaining buy in from various teams and seniority levels

• Technical expertise and business savvy with keen attention to detail

• Solution oriented, curious and analytical, with strong knowledge of Excel/Powerpoint, and other delivery tools (e.g., confluence)

• Impact and Influence through partnering and collaboration using a creativity and continuous improvement mindset

Nice-to-have:

• Understanding of Project Life Cycle

• Strong knowledge of investment products and services

• Strong knowledge of brokerage and investment systems

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.