JOB DUTIES & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Perform store duties as assigned by team leaders and management
Store Management
- Maintain inventory accuracy by properly receiving of stock, display and store merchandise according to company guidelines
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain proper visual merchandising according to company guidelines