Senior Manager, Fraud Management (Product Owner)

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Senior Manager, Fraud Management (Product Owner)

senior · Technology / Software Development

Requisition ID: 271275 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Senior Manager, Fraud Management, you will contribute to the overall success of Global Fraud Management by maximizing the value of the PRM Fraud Monitoring platform and related fraud capabilities. You will translate business needs into clear product outcomes, prioritized backlog items, and delivery-ready requirements, while ensuring business strategies, plans, and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures. Working closely with Global Fraud Management, Technology, Fraud Operations, Analytics, Data Governance, and business-line partners, you will shape product direction, manage stakeholder demand, and support the delivery of initiatives that strengthen fraud prevention, detection, investigation, reporting, controls, and operational effectiveness. This role acts as a key bridge between business strategy and technology execution, ensuring solutions are aligned to customer outcomes, operational needs, enterprise standards, regulatory expectations, and measurable business value.

Is this role right for you? In this role, you will:

• Own and maintain the product vision, roadmap, and prioritized backlog for the PRM Fraud Monitoring platform and capabilities, ensuring alignment with enterprise fraud strategy and business priorities.
• Translate strategic objectives, business needs, operational pain points, control gaps, and regulatory requirements into epics, user stories, acceptance criteria, and delivery-ready requirements.
• Represent the voice of Global Fraud Management, operations, customers, and business stakeholders throughout the delivery lifecycle to ensure solutions improve fraud outcomes, employee experience, customer protection, and operational efficiency.
• Maintain a deep understanding of business needs, market practices, competitor approaches, and emerging fraud trends to inform product priorities and recommendations.
• Lead backlog refinement, prioritization, sprint planning, and delivery support activities by balancing business value, risk reduction, customer impact, regulatory urgency, implementation effort, and operational readiness.
• Partner with Technology, Engineering, Architecture, Security, Data & Analytics, Fraud Operations, and business-line stakeholders to assess feasibility, validate dependencies, and ensure solutions are scalable, secure, and fit for purpose.
• Define and validate acceptance criteria, support user acceptance testing, review solution demonstrations, and confirm delivered capabilities meet agreed business outcomes.
• Manage intake and prioritization of new features, enhancements, defect remediation, reporting needs, process improvements, and control-related opportunities.
• Map and manage project dependencies that may impact sequencing, delivery timelines, implementation readiness, or benefits realization.
• Monitor product performance, adoption, delivery progress, risks, issues, dependencies, and benefits realization; provide clear and timely updates; and raise issues and risks early, with recommendations for senior management and key stakeholders.
• Support change management, implementation planning, training, communications, and operational readiness activities to enable successful adoption of new or enhanced capabilities.
• Continuously identify opportunities to optimize fraud processes, reduce manual effort, improve controls, enhance data quality, and increase the value delivered through fraud technology investments.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, Global Sales Principles, and applicable business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, conduct, and fraud risk.
• Champion a high-performance environment and contribute to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• University degree in Business, Technology, Finance, Risk Management, Data Analytics, or a related field; equivalent experience will also be considered.
• 5+ years of related experience in product ownership, product management, business analysis, project delivery, fraud management, risk management, financial services, or technology delivery.
• Strong understanding of agile delivery practices, including backlog management, user story writing, acceptance criteria, sprint planning, refinement, demos, retrospectives, and iterative delivery.

• Backlog ownership, user story development, acceptance criteria, iterative delivery, stakeholder buy-in, and cross-functional delivery leadership.

• Experience working with cross-functional teams across business, technology, operations, risk, compliance, architecture, security, and data functions.
• Working knowledge of fraud prevention, detection, case management, investigations, analytics, reporting, or financial crime systems is an asset.
• Ability to translate complex business problems into clear requirements, practical solutions, and measurable outcomes.
• Strong analytical, problem-solving, prioritization, and decision-making skills, with the ability to manage ambiguity and competing priorities in a fast-paced environment.
• Excellent stakeholder management, negotiation, facilitation, and influencing skills, with the ability to build alignment across diverse groups and senior stakeholders.
• Strong verbal and written communication skills, including the ability to prepare concise executive updates, recommendations, presentations, process flows, and implementation materials.
• Excellent organizational, time management, and prioritization skills.
• Experience with Jira, Confluence, Microsoft Office, Visio, PowerPoint, Excel, Power BI, or similar product delivery and reporting tools is an asset.
• Curiosity, ownership mindset, attention to detail, and commitment to continuous improvement.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities — for you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship — We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.