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Service Specialist - Data support
mid · Operations
Are you a customer-oriented person? Then we might have the position for you!
At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.
We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role in enabling the acceleration towards green and clean energy production and consumption.
We are looking for a temporarily (1 year) full time Service Specialist – Data Services for the shared services team, with starting date as soon as possible.
In this role you will be:
Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer.
Document control, archive responsibility and administrative support of all business processes related to Nord Pool’s customers.
Present and advise on products and services to existing and prospective customers.
Drive or contribute to ad hoc priorities and projects within the Operations team
Delivering of excellent customer service during day-to-day operations.
Develop and maintain documentation for data operations processes and procedures.
Monitor data quality and integrity to ensure accuracy and reliability.
Investigate, troubleshoot data-related problems, and collaborate closely with the development team.
Provide support in the billing process.
Role Requirements
Completed higher education, but can be compensated by relevant experience
Experience with IT systems for Service management, CRM and document control.
Interest in management and implementation of new (technical) solutions.
Interest and experience in use of AI tools.
Excellent Customer Service skills.
Excellent communication skills, both written and oral, and fluent in English
Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.
Desired characteristics
Excellent attention to detail and a structured working style.
Strong relationship building skills and a team player.
Flexible, proactive, self-driven and commitment.
Can-do and service minded attitude.
Ability to work under high pressure, in a fast moving and challenging environment.
#NOPO