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Scrum Master

senior · Technology / Software Development

Job Description

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. 

Accountabilities

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Scrum Master at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be a successful Scrum Master, you should have experience with:

Agile Delivery Leadership

• Lead Agile delivery across one or more complex product streams or value chains.

• Facilitate key Agile ceremonies including Sprint Planning, Reviews, Retrospectives, PI Planning, Scrum of Scrums, and Inspect & Adapt sessions.

• Ensure adherence to Agile principles, Scrum practices, and organizational delivery standards.

• Drive predictable delivery of business value through effective planning and execution.

Stakeholder & Dependency Management

• Build strong relationships with Business, Operations, Technology, and Change stakeholders.

• Manage cross-team dependencies and delivery risks.

• Facilitate alignment across multiple teams and external partners.

• Act as a trusted advisor to senior stakeholders on Agile delivery practices and risks.

Delivery Governance & Reporting

• Provide transparency into delivery progress, team health, risks, impediments, and outcomes.

• Produce and present metrics such as velocity, burn-down, flow efficiency, lead time, and delivery predictability.

• Support governance forums and senior management reviews.

• Ensure accurate maintenance of delivery tools and artefacts (JIRA, Confluence, PI Boards, RAID logs).

Team Coaching & Continuous Improvement

• Coach teams and leaders on Agile principles, servant leadership, and self-organization.

• Foster a culture of collaboration, accountability, continuous learning, and psychological safety.

• Drive continuous improvement initiatives through retrospectives and data-driven insights.

• Mentor junior Scrum Masters and Agile practitioners.

Risk & Issue Management

• Proactively identify, track, and resolve delivery impediments.

• Escalate risks where required and ensure effective mitigation plans are in place.

• Facilitate resolution of operational, technical, and organizational blockers.

Agile Transformation & Scaling

• Support enterprise Agile transformation initiatives.

• Drive adoption of SAFe and Agile best practices across teams.

• Promote standardization where beneficial while encouraging continuous adaptation and improvement.

• Collaborate with Release Train Engineers, Product Management, and Leadership teams to improve flow across the organization.

Required Skills & Experience

Essential

• Extensive experience as a Scrum Master in complex technology delivery environments.

• Strong understanding of Scrum, Kanban, Lean and Agile delivery frameworks.

• Experience working within SAFe or other scaled Agile environments.

• Strong facilitation, coaching, conflict resolution, and stakeholder management skills.

• Experience managing delivery across multiple teams and senior stakeholders.

• Strong analytical skills with the ability to interpret and present delivery metrics.

• Experience using JIRA, Confluence, similar Agile tooling.

Some other highly valued skills may include:

• Certified Scrum Master (CSM), PSM, SAFe Scrum Master (SSM) or SAFe Advanced Scrum Master.

• Experience within Payments, Corporate Banking, FX, Digital, or Enterprise Technology domains.

• Knowledge of software engineering lifecycle, DevOps, CI/CD and cloud-based delivery models.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.