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Workplace Experience Lead - Assistant Vice President
senior · Operations
Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.
Job Title: Assistant Vice President / Workplace Experience Lead
Job Description:
Blackstone is seeking an experienced client services professional responsible for managing and coordinating operational teams in Tokyo. This function serves as the initial point of contact for employee and client inquiries, issues, troubleshooting, complements and feedback related to the services within the office, with the goal of efficient and positive resolution, The candidate is responsible for delivering exceptional workplace experience through engagement, proactive communication and high touch service.
This role will also act as Blackstone’s designated Fire Safety and Disaster Prevention Manager, as required by local regulation, and will be responsible for completing the required training at the Tokyo Fire Station/ Fire Department and maintaining the office’s fire safety and disaster prevention readiness.
Responsibilities:
Lead all Workplace Experience operations for the Tokyo office, including reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management, ensuring delivery of a seamless, high-quality workplace experience aligned with Blackstone standards.
Oversee the planning, coordination, scheduling, and execution of meetings, events, and visitor services, including room bookings, catering logistics, vendor coordination, room setup, and on-site support, while serving as the local subject matter expert for workplace technology platforms such as EMS, Cvent, and Envoy.
Manage day-to-day office operations through regular walkthroughs, inventory management, quality control, and oversight of maintenance, repairs, cleanliness, and food and beverage areas to ensure operational excellence and compliance with health, safety, and regulatory requirements.
Build, document, and continuously improve standard operating procedures, service standards, and workplace processes across all Workplace Experience functions, leveraging reporting, activity tracking, SLAs, KPIs, and data analysis to identify service enhancements, operational efficiencies, and cost optimization opportunities.
Develop and maintain strong relationships with internal stakeholders, clients, vendors, building management, and service providers, including vendor onboarding, performance management, contract compliance, invoice processing, and ongoing partnership management to ensure consistent service delivery within budget.
Partner with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement teams to support workplace projects, office moves, space reconfigurations, workplace technology initiatives, and overall operational continuity across the Tokyo office.
Manage Workplace Experience budgets, including expense tracking, financial reporting, annual planning support, and identification of cost-saving opportunities while maintaining service quality and operational effectiveness.
Qualifications:
8+ years of experience in workplace operations, hospitality, food & beverage, reception services, or related corporate services environments.
Exceptional customer service and interpersonal skills, with the ability to build strong relationships, anticipate stakeholder needs, and manage sensitive or challenging situations with professionalism, discretion, and diplomacy.
Strong organizational, multitasking, and problem-solving abilities, with excellent attention to detail and the ability to manage competing priorities, meet deadlines, and deliver results in a fast-paced environment.
Proactive, resourceful, and results-oriented self-starter with sound judgment, a strong work ethic, and the ability to remain calm under pressure while working independently and collaboratively within a team environment.
Excellent written and verbal communication skills in both Japanese and English, with the ability to represent the firm professionally with internal stakeholders, vendors, landlord representatives, building management, and local authorities.
High level of professionalism, integrity, and executive presence, including a polished demeanor and appearance.
Advanced proficiency in Microsoft Office Suite, particularly Excel, and familiarity with workplace and corporate services systems such as EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, and floorplan viewing software preferred.
Familiarity with workplace health and safety practices, including fire safety, emergency preparedness, evacuation planning, incident response, and related compliance procedures preferred
Japanese and English both reading, writing and speaking required
The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.
Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.
If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).
Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:
Attending client meetings where you are discussing Blackstone products and/or and client questions;
Marketing Blackstone funds to new or existing clients;
Supervising or training securities licensed employees;
Structuring or creating Blackstone funds/products; and
Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.
Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.
To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.