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Assistant Manager, Workplace Experience, Satellite Offices (12-Month Contract)
mid · Operations
Requisition ID: 271024
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Assistant Manager, Workplace Operations contributes to the overall success of Workplace Operations by partnering with internal stakeholders and service providers to deliver a seamless workplace experience. Leveraging operational insights, workforce planning, and performance metrics, the role helps drive service excellence, operational efficiency, and employee engagement across the workplace environment.
The Assistant Manager is responsible for executing key initiatives, operational plans, and day-to-day activities that support the team's business objectives. Working closely with the Senior Manager, Workplace Operations, the incumbent supports the delivery, optimization, and continuous improvement of workplace services while ensuring compliance with all applicable regulations, internal policies, procedures, and risk management standards.
Is this role right for you? In this role you will:
- Lead workplace reporting, dashboards, and analytics to monitor space utilization, service performance, workforce trends, and operational effectiveness.
- Analyze workplace data and employee feedback to identify opportunities and provide actionable recommendations that enhance employee experience and operational efficiency.
- Manage workforce planning, scheduling, and resource allocation to ensure effective coverage and continuity of operations.
- Oversee day-to-day workplace operations, including Concierge Desk services and support for employees, visitors, and business partners.
- Act as the primary escalation point for workplace issues related to facilities, technology, amenities, and service delivery.
- Partner with Real Estate, Property Management, and external vendors to address facilities requests, maintenance needs, and service improvements.
- Coordinate workplace engagement initiatives, events, communications, and employee experience activities across locations.
- Ensure compliance with Occupational Health & Safety, fire safety, emergency preparedness, and business continuity requirements.
- Manage operational reporting, invoice approvals, budget oversight, and identification of cost-saving opportunities.
- Lead incident management activities and support workplace response during business disruptions or critical events.
- Drive continuous improvement initiatives focused on service excellence, process optimization, and operational consistency.
- Lead, coach, and develop a high-performing team while ensuring strong governance, risk management, and compliance with Bank policies and regulatory requirements.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- University degree in Business Administration, Data Analytics, Finance, or a related field, or equivalent experience.
- 5+ years of experience in workplace operations, facilities, hospitality, employee experience, business operations, or a related function.
- Strong people leadership, coaching, and performance management experience.
- Advanced analytical, reporting, and problem-solving skills with experience using Excel, Power BI, Tableau, or similar tools.
- Strong stakeholder management, communication, and relationship-building skills.
- Experience managing budgets, vendors, workforce planning, and service delivery functions.
- Ability to thrive in a fast-paced environment while managing multiple priorities and operational demands.
What’s in it for you?
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities – for you and our customers.
- A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Location(s): Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.