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Manager, Supply Chain Business Partner
manager · Operations
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
Manager, Supply Chain Business Partner
As a Manager, Supply Chain Business Partner, you will be the bridge between the Regional Supply and Demand Planning team and Country teams on all supply chain matters. You will be responsible in bringing and maintaining the supply chain visibility in Singapore and Malaysia.
To the Regional Supply and Demand Planning team, you are the ‘eye’ to the market, feeding them with market intelligence and other relevant information for demand forecasting and supply planning purposes. To the General Manager (Singapore and Malaysia) and the Head of Finance and Operations (Singapore and Malaysia), you will provide them with end-to-end visibility of the supply chain across service, inventory, and costs.
To be successful in this role, you will need to partner and collaborate strongly with multiple roles and functions (Regional Planning, Regional Merchandising, Retail Operations, Finance, Logistics) and act as the control tower for the supply chain of your market.
You will shine here if you enjoy…
- Driving and coordinating S&OP processes to ensure alignment between demand, supply, financial plans, launch and animation plans – including participating in key meetings such as activities reviews, demand reviews, supply reviews, and Open-to-Buy meetings
- Actively communicating the situation on slow-moving products / discontinued products to the Category and Ecommerce team to determine inventory reduction plans (markdown operations, returns to vendor) and ensuring minimal ageing stock
- Reviewing and validating Open-to-Buy with Regional Planning team and the Head of Finance and Operations
- Monitoring replenishment and OSA performance at store levels and flag issues to the team
- Proposing changes of store replenishment parameters with the Regional Planning team to optimize OSA, deliveries and inventory
- Acting as the bridge between planning and execution, including NPI local distribution
- Acting as a gatekeeper for Singapore and Malaysia for service, cost and inventory imperatives
- Conducting monthly supply chain reviews with the Regional Supply Chain Director
- Collaborating with cross-functional teams and acting as the point of contact for the General Manager (Singapore and Malaysia) to optimize inventory levels, improve forecast accuracy, and enhancing overall business performance
- Partnering with Regional Demand Planning team, Regional Supply Planning team, and Head of Finance and Operations towards a consensus rolling forecast
We would love to hear from you if you are/have…
- A bachelor’s degree in Supply Chain Management, Business Administration, Economics, or a related field is required
- At least 6 years of experience with a proven track record in Sales and Operations Planning (S&OP), with a strong understanding of demand forecasting, inventory management and supply chain optimization
- A demonstrated ability to lead S&OP processes, balance supply and demand, and integrate financial and operational planning
- Expertise in managing product lifecycles, from launch to discontinuation, and developing strategies for inventory reduction and aged stock minimization
- A strategic decision-maker and a problem solver with good communication skills
- Technical proficiency in S&OP and ERP software, along with advanced data analysis tools
- The ability to adapt and the commitment to drive improvement in a dynamic retail environment
Here, you will find:
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.