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Senior Analyst

senior · Operations

Job Description

Purpose of the role

To support coverage to grow income for both new and existing customers by providing marketing leading tools, a world class learning & development programme as well as analytical support in terms of sales management tools to contribute to the overall success of UKC. 

Accountabilities

• Design, execution and embedding of an ongoing roadmap to provides market leading Tools for RDs and Coverage.
• Design, execution and embedding of an ongoing training plan to provide ‘World Class Learning’.
• Support the delivery of market leading client collateral to provide a competitive advantage to RDs.   .
• Collaboration with Product to develop market leading industry/segment focused products and multi product solutions and develop and drive initiatives.
• Development of the data capability across UK Corporate to enable delivery of client insights to drive acquisitions and increase wallet share.
• Maximise the positive impact of UCRM and Salesforce as a tool for Corporate Banking.
• Implementation of agreed minimum standards and best practices across UK Corporate  and support this with sales management tools to drive overall success.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Senior Analyst at Colleague Support Hub, where you will support the delivery of critical operational activities across UK Corporate Banking such as Annual Review Process, KYC CAAR (Client Account Activity Review), Periodic Pricing Reviews, Complaints management etc. You will work closely with frontline colleagues to execute critical business processes, drive continuous improvement initiatives, and create capacity for Relationship Directors and Associate Bankers to focus on client engagement and business growth.

You may be assessed on key critical skills relevant for success in this role, including MNC banking operational excellence, knowledge of Corporate or Investment Banking function, stakeholder management, data analysis, process improvement, risk management as well as some job-specific skillsets.

To be successful in this role, you should have experience with:

Basic / Essential Qualifications

• Precision in undertaking critical operational/administrative activities and ensuring all information is accurate and aligned with standard operating procedures at all times.

• Ability to prioritise & manage multiple projects simultaneously to meet deadlines in a fast-paced environment.

• Passion to support and/or execute ad-hoc initiatives, projects or remediation activity, as required.

• Collect, analyse and interpret data to generate insights for effective business decision making.

• Prepare reports & presentations to depict performance and improvement initiatives to management & stakeholders.

• Identify and mitigate process risks to ensure business continuity.

• Stay up-to date on industry best practices & trends in operations management.

• Familiarity with relevant software, including CRM tools and workflow management systems such as Salesforce.

• Strong written and verbal communication skills to interact with internal teams and stakeholders.

• Team player with the ability to work cross-functionally with various departments and teams.

• Ability to guide and mentor other team members.

• Ability to drive and embed a Consistently Excellent mindset across the team.

• Understand the importance of risk and control in line with the ambitions of the Bank.

• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint and SharePoint).

• Knowledge and understanding of the financial services industry, in particular Corporate or Investment Banking products & services.

• Flexible to work in shifts, particularly UK.

Desirable Skillsets / Good to Have

• Preferably a Postgraduate or MBA or MBA equivalent.

• Ability to analyse data and generate monthly insights and reports for internal stakeholders.

• Familiarity with Artificial Intelligence tools and technologies and the ability to leverage them to improve processes, productivity, reporting, and decision-making.

• Develop and maintain network of contacts within relevant specialist areas and projects; ensure business and process knowledge is up to date; use expert knowledge to positively influence decisions.

• Ability to think critically and act decisively in high-pressure situations to resolve issues swiftly.

This role will be based out of Gurugram, India.