Associate Director, Whistleblowing Triaging

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Associate Director, Whistleblowing Triaging

senior · Risk & Compliance

Group Investigations Whistleblowing Triaging is responsible for the management of the Bank’s whistleblowing channels, provision of related management information, and controls and governance related matters for Group Investigations and the eDiscovery and Data Advisory (eDDA). The role sits within the Group Investigations Whistleblowing team.

The Whistleblowing Triaging team is responsible for the following, but not limited to:

• Operationalisation of the Bank’s whistleblowing programme.

• Manage the Bank’s whistleblowing channels, including the management of the third-party relationship of the external service provider.

• Management of the Group Investigations Case Management System, including Business Ownership, maintenance of user access rights and resolution of system issues.

The role would be responsible for managing and implementing the Triaging team’s portfolio to ensure Group Investigations’ compliance with the Bank and regulatory requirements regarding whistleblowing. 

The successful candidate should have experience within the financial industry, and experience with management of whistleblowing programmes and / or Compliance and Risk is desirable. Experience in project management is also preferred as the role requires managing and prioritising competing deliverables.

Key Responsibilities

• Responsible for operationalisation of the Bank’s whistleblowing programme to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations.
• Management of the Bank’s whistleblowing channels, including assessment and triaging whistleblowing concerns and assignment of cases for investigation.
• Contribute and drive continual improvements in the Group Investigations processes by identifying policy and standard revisions to continually improve and optimise these processes.
• Responsible for the management of the Group Investigations case management system, including Business Ownership, issuing user access rights and resolving system issues.
• As required, assist with management of Group Investigations’ Records Keeping, Privacy and Data Sovereignty processes to ensure compliance with regulatory and Bank’s requirements.
• As required, assist with management of the Risk Management Framework for Group Investigations, including performing regular control checks and reporting of results.
• As required, assist with performing various Bank’s mandated risk assessments for Group Investigations’ processes, systems, and applications.
• Ensure relevant stakeholders are kept informed of key risks and issues.
• Apply all relevant Group, Country, Business or Functional policies and standards to manage risks.
• As required, engage with Risk Framework Owners on relevant matters.
• Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives.
• As required, assist in managing queries and other reporting requirements related to the Bank’s whistleblowing (Speaking Up) programme. This includes providing MI related support.
• As required, liaise with Group Investigations and other teams to understand relevant Bank requirements.
• Continuously improve the operational efficiency and effectiveness of processes. Analyse opportunity for automation and provide input for the same.
• Where relevant, update and maintain process documents for Group Investigations.
• Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery of services.

Qualifications

• Understanding of whistleblowing policies in global organisation
• Experience in Confidential Investigations and Compliance withing global structures
• Understanding of Regulatory Framework and Requirements withing global organisation
• Certified Fraud Examiner, Certified Anti-Money Laundering Specialist could be an asset
• English Written and Spoken – Fluent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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