Vista previa de la oferta
Collection Manager
Risk & Compliance
TASKS
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections specialists, providing guidance, support, and training as needed.
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, sales and customer service, to resolve complex or escalated customer issues
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Challenge and improve the collection processes if relevant
- Provides analysis for the calculation of provisions for doubtful debts based on the company's policy
- Prepares invoice correction when it is necessary
- Support the preparation of documentation for judicial recovery.
- Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
- Manage the legal collection
KEY METRICS
- The monthly value of sales invoices - collection
- Keeping overdue receivables at the targeted level
- Responsible for the risk cost
- Number of invoices in arrears
- Number of clients in arrears
REQUIREMENTS
- At least university or college degree
- Chartered Accountant qualification is highly preferred
- Min. 2 year experience in bad debt collection
- Computer literacy: ability to manage several software and Excel
- Fluent in Hungarian, operational level in English (conversation level both written and oral) is required
PERSONAL COMPETENCIES
- Ability to effectively solve problems
- Able to work autonomously
- Highly developed communication skills and self-confidence
- Attitude to achieve goals and consistency in action
- Analytical skills
- Proactivity
- Well-structured and organised mindset
- Service/client orientation
- Problem solving & team-player attitude