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IT Operational Permanent Control
Operations
JOB PURPOSE
Reporting directly to the IT Governance Manager, the IT OPC role is to assist the IT Governance Manager to ensure the ITs operational risk framework is being monitored in accordance with Group’s model.
The IT OPC will ensure that issues identified through control testing and incident management are escalated to the IT Governance Manager to be reviewed.
Supporting the embedded Governance framework of incident management, control testing and ad hoc audits involving IT.
KEY RESPONSIBILITIES
Control Testing
- Ensure the quarterly controls have been communicated to the relevant Subject Matter Experts (SME) in a timely manner.
- Regular reminders sent to SMEs ensuring control testing is completed by the deadline set locally.
- Support the review of evidence supplied – highlighting discrepancies to the IT Governance Manager.
- Provide a summary of the control testing throughout the collection of comments/evidence and once completed the control ratings and associated action plans for the IT Governance committee.
Action plans
- Following control testing results, support the implementation of Action Plans to support the mitigation and remediation of control points marked unsatisfactory or marginally satisfactory.
- Follow up the implementation of the action plans with relevant owners on a regular basis to ensure these are completed by the deadlines set
- Provide a summary of the action plans due and overdue for the IT Governance committee
Procedures
- Ensuring all IT procedures follow a standard template with inclusion of Group policy references
- Ensure procedures are updated on at least an annual basis
- Reporting of procedures due and overdue in the IT Governance Committee Incident Management
- Ensure the incidents are moved to closure and monitored by:
- Booking of stakeholder meetings
- Collection of root cause and mitigating actions to close the incidents
- Support the business by providing root causes/fixes where there is an IT involvement
- Provide a summary of the incident volumes for the IT Governance Committee
Audit Support
- Support the IT Governance Manager during audits where possible by supporting:
- Collection of evidence
- Organise stakeholder meetings
- Coordination of SMEs in the business to attend meetings
The role requires the use of Group Tools (training to be provided by the IT Governance Manager).
COMPANY INITIATIVES
- To ensure that all legal, regulatory and statutory obligations are met within own area of responsibility and Compliance is embedded within the business
- Take responsibility for the Health and Safety of yourself and others whilst at work
- Participate in training as required and build on own professional development and expertise
- Support and demonstrate company values
- Keep up to date with any industry wide developments
- Comply with Data Protection Legislation with regard to the disclosure of information.
- Comply with all requirements from regulatory bodies
- Carry out any other reasonable tasks as requested by management
EMPLOYEE SPECIFICATION
CriteriaEssentialDesirableQualificationsGood operational experienceSkillsAdept to learning
Can question and challenge
Interpersonal skills
Attention to detail
Good team workerCan analyse and write clear summary reports
Technical writing capability
Microsoft SharePointKnowledgeBNPP PF UK operating model
Solid understanding of IT
Department operating model
Some understanding of Operational RiskBasic knowledge of FCA's Role and of the TCF, Conduct Risk and Data Protection PrinciplesPrevious ExperienceWorking to deadlinesManagement of Projects
Supporting regulatory auditsExperience RequiredPrevious operational role within BNPP PF UK or similar roles in a retail finance company
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