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Support Engineer
mid · Operations
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The Support role is to administer, maintain and/or implementation of any IT related projects and to ensure the network environment is highly available. The role requires co-working closely with the local and regional Infrastructure and other co-team members. Additional responsibilities could be assigned as deemed necessary.PRINCIPALES FUNCIONES
Good knowledge of banking and/or private banking domains would be advantageous. Below are the key areas –
- IT Infrastructure Operational Management – Establish and maintain standards, processes, and procedures supporting ongoing functions on IT network, storage, telecommunications and desktop components.
- Maturity Initiatives – Identify and establish methods to support any incident that might incur and resolve promptly. Required to follow ITIL standards on release and service delivery. Maintain continuous programs to ensure End-of-Life Cycle products are to capture and renew based on the global guidelines.
- Incident Coordination – Ensure proper handling and communication of service disruptions towards end-users and escalations.
- Server/Hub/AV Rooms Management – Responsible for overall management of Server/Hub/AV room location, including environmental duties.
- Project Management – Support and assist any infrastructure projects related to IT. This includes on communicating to the cross-team and making arrangement on the different project phrases.
- Other Duties as Assigned: Perform other duties as assigned.
YOUR PROFILE
Professional and Technical
- Minimum Qualifications: At least 3 years of combined IT and Daily Operations on network with a broad range of exposure to systems management and administration functions.
- Additional certifications in Microsoft, Linux, Cisco or similar technologies is a plus
- Familiarity and knowledge of current technology used within financial organizations including infrastructure, commercial and Intra/Internet products
- Be able to take-up large amounts of documentations and translate into a simpler form
- Working knowledge of IT organizations and Server Rooms, specifically understanding system production controls processes.
- Excellent written and verbal communication skills
Personal and Social
- Ability to work independently and be part of a team
- Demonstrates initiative, ability to work under pressure and consistently meet work deadlines
- Process oriented, eye for details, meticulous
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