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Assistant Manager
mid · Operations
Job Description:
Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
Strategic Solutions & Enablement is a strategic execution team that delivers process redesign, business intelligencee, and technical solutions, enabling the delivery of solutions that simplify and improve our processes and the way we work.
Job Description
Work in the eTask UAT workstream for SSE team for scheduled / adhoc eTask releases and flexible to share workload and provide support for eTask Ops Readiness / eTask ops support activities
eTask is a key internal workflow management tool within Global Markets Operations
Work in partnership with eTask product team and eTask tech team to identify the JIRA that are in Ready to release stage and create scripts as per MRA guidelines which must cover - Execution steps, Expected results and Written in a way that any team member could execute the test
Have in depth knowledge of eTask and its UI along with other integrations
Provide regular updates in the UAT window and work closely with business testers to complete UAT and upload test results in the Release Manager as per MRA guidelines
Work independently on BAU activities and adhere to the timelines
Carve out the execution plan on UAT, testing and execute key releases and tech solutions by collaborating with tech team and business.
Come up with ideas and suggestions how eTask UAT team can play a key role and provide inputs to eTask product team / Ops readiness team for product enhancements to enhance user experience
Responsibilities
Experience in Global Markets / Investment Banking Ops
Data knowledge and UAT / Business Analyst experience
Good understanding of the eTask workflow tool
Requirements
Education: BE / Computer Science / MBA
Experience Range 7 -9 yrs
Foundational skills:
Experience working in Capital Markets / IB Domain / Global Markets Operations
Testing knowledge / Business Analyst
Tableau and SQL knowledge
Excels in working among diverse viewpoints to determine the best path forward
Excellent communication and influence skills across multiple levels / diverse audiences, proven ability to influence without formal authority
Desired skills:
Experience working in Capital Markets / IB Domain / Global Markets Operations
Must be collaborative / curious / driven / continuous learner
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
Commitment to challenging the status quo and promoting positive change
Work Timings: EMEA (12.30 -9.30pm IST). Should be flexible to cover US hours as needed.
Job Location: Gandhinagar GIFT City / Hyderabad