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Digital Ecosystem Manager Lead

lead · Technology / Software Development

Job Description

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. 

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Digital Ecosystem Manager Lead in our team based in London or Knutsford. In this role, you will define and lead the strategic vision for the Eagle Labs digital ecosystem, shaping the future direction of our website, community platform, academy offering and virtual events programme. You will act as the senior business owner for these digital channels, developing and delivering a clear product roadmap that drives member engagement, commercial value and ecosystem growth. Working closely with senior stakeholders across the bank, you will translate business priorities and customer needs into innovative digital solutions that enhance the user experience and deliver measurable outcomes.

You will lead a team, setting direction, priorities and objectives whilst fostering a culture of innovation and continuous improvement. You will support the growth and evolution of the Eagle Labs Community Platform, ensuring it remains competitive, differentiated and relevant in a rapidly changing market. Alongside this, you will build partnerships with internal stakeholders, external suppliers and technology partners, ensuring effective governance, risk management and budget oversight whilst driving the successful delivery of strategic digital initiatives.

To be successful as Digital Ecosystem Manager Lead, you will have experience with:

• Defining and delivering digital strategy, product roadmaps and platform development initiatives within a complex organisation.

• Leadership experience, including managing and developing high-performing teams across multiple locations.

• Stakeholder management and influencing skills, with the ability to engage and challenge senior leaders and executive-level stakeholders.

• Working closely with technology teams, digital product teams and third-party suppliers to deliver business outcomes.

• Ability to drive innovation, identify opportunities for improvement and deliver customer-focused digital experiences that support engagement and growth.

Other desirable skills include:

• Experience managing or growing community-led, membership-based or ecosystem platforms.

• Knowledge of digital engagement, customer experience and online community strategies.

• Experience within financial services, fintech or a highly regulated environment.

• Commercial awareness, including budget management and supplier governance.

• Experience presenting strategic recommendations and business cases to senior leadership forums.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills