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Finance & Business Management
mid · Operations
Join a dynamic, digital environment supporting our growing Payments business. Payments Operations delivers secure, accurate, high-quality payment solutions to clients operating globally across over 120 currencies and over $11T payments processed daily on average. It’s an exciting time to be in payments, with continuous innovation in products and technology—and you’ll help leaders run the business with discipline, clarity, and a strong governance mindset.
As a Finance & Business Management (F&BM) Associate Business Manager in Payments Operations, you will support the Head of Payments Operations and business leaders as a trusted advisor. You’ll own key aspects of business governance, communications, strategy, and day-to-day business hygiene—preparing leadership forums, consolidating content for business reviews, and championing controls and operational efficiency. This is a highly visible role that requires outstanding communication skills, project management discipline, a strategic mindset, and a process-oriented approach.
Job Responsibilities
- Oversee and support business governance for the Head of Payments Operations, including leadership and extended leadership meetings, business management meetings, and Monthly Business Reviews (MBRs)
- Drive preparation and content creation for leadership offsites and global town halls in partnership with leadership, corporate communications, and business owners
- Own and maintain key organizational documents, such as organization Fact Packs and MD Induction Packs used to support Payments Operations leaders
- Partner with business leads to consolidate content for Monthly Business Reviews shared with the Co-Heads of Payments
- Provide governance on business strategy across a cross-functional global team, including quarterly automation-benefit reviews, business-lead support, and dashboard development and maintenance
- Drive controls and operational efficiency best practices, championing adoption of applications, technology, and AI/ML solutions across the organization
- Manage content consolidation and messaging to the organization and key stakeholders through channels such as a monthly newsletter, intranet site, and Teams channels
- Support business hygiene activities, including asset decommissioning, system access management, organization-wide tool implementation, and headcount reporting
Required Qualifications, Capabilities, and Skills
- Experience in Business Management, Operations, Project Management, and/or Business Strategy
- Strong multitasking, organizational skills, and attention to detail, with ability to deliver time-sensitive tasks in a high-pressure environment
- Strong technical, analytical, and problem-solving skills, including proficiency in Excel and PowerPoint
- Excellent written and oral communication skills, with ability to leverage data to influence decisions
- Ability to build and maintain partnerships with internal teams across disciplines in a matrixed environment
- Ability to lead project work with a governance and control mindset
- Proven ability to adapt and learn quickly in a fast-paced environment while challenging and improving the status quo
Preferred Qualifications, Capabilities, and Skills
- Familiarity with collaboration and communication tools (e.g., Symphony, Microsoft Teams)
- Experience with knowledge-management and documentation platforms (e.g., SharePoint, Confluence, Microsoft Teams)
- Experience with data visualization and reporting tools (e.g., Power BI, Tableau)
- Experience with data preparation and query tools (e.g., Alteryx, SQL, Python)
- Understanding of Payments Industry and processes