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IT Service Desk Administrator
Technology / Software Development
Location: Douglas, Isle of Man
Closing date for applications: 8th September 2026
The opportunity:
Are you passionate about technology and delivering excellent customer service? We're looking for an IT Service Desk Administrator to join our team on a permanent basis and play a vital role in supporting Zurich colleagues and partners.
As the first point of contact for IT support, you'll help users resolve technical issues, answer service requests, and ensure a seamless technology experience across the business. This is an excellent opportunity for someone who enjoys problem solving, thrives in a customer-focused environment, and is looking to develop their career within a supportive and collaborative team.
At Zurich, you'll be encouraged to grow your skills, expand your technical knowledge, and contribute to a team that keeps our business running smoothly through exceptional service and support.
Key responsibilities:
As an IT Service Desk Administrator, you will:
- Be the first point of contact for IT incidents, problems and service requests, providing a professional, responsive and customer-focused support experience.
- Investigate, troubleshoot and resolve technical issues at first contact wherever possible, ensuring minimal disruption to users.
- Triage and prioritise incidents using agreed processes, escalating complex issues to the appropriate support teams when required.
- Manage incidents and service requests through to resolution using approved service management tools, ensuring service level targets are met or exceeded.
- Accurately record incident details, updates and resolutions to support effective communication and knowledge sharing across support teams.
- Communicate technical information clearly and confidently to both technical and non-technical users.
- Build and maintain positive working relationships with customers and colleagues, delivering a consistently high standard of service.
- Contribute to continuous improvement by identifying recurring issues and supporting the development of support documentation and knowledge resources.
- Keep up to date with relevant technologies, systems, processes and policies to ensure accurate and effective support is provided.
About you:
We're looking for someone who enjoys helping people, has a positive attitude, and is keen to develop their IT career.
We'd love to hear from you if you have:
- Experience providing excellent customer service, ideally within an IT support, service desk or customer-focused environment.
- Good working knowledge of Microsoft Word, Excel and Outlook.
- Strong general PC and system skills, with the confidence to learn new technologies and applications.
- Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
- Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
- The ability to prioritise workloads and manage multiple tasks effectively.
- Confidence working independently while also contributing positively as part of a team.
- Strong attention to detail and a commitment to delivering high-quality work.
- Sound judgement and the ability to make informed decisions in a fast-paced environment.
Our culture:
At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.