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Store Manager - Istanbul
senior · Retail & Commercial Banking
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
Main Responsabilites:
- Retail Excellence – Execute exceptional retail performance to ensure sales and service
- Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
- Understand & analyze the business needs, productivity and KPIs and provide business insights
- Drive the daily performance animation through effective communication at store and SP level
- Lead the execution of retail excellence standards
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
- Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
- Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
- Own compliance of store operations, health and safety, maintenance and store environment
- Team leadership and planning – Improve the business value through leading talent/ individuals/ teams and the optimization of resources
- Align resources to reflect the store needs; traffic, client profile and product potential
- Conduct daily and monthly team meetings to motivate and engage team
- Talent Management – Acquisition, retention, development and engagement of teams and individuals
- Recruit and develop talent pipeline and build succession plans
- Build and develop best in class client centric teams, assess team capabilities & build robust development plans
- Address and action performance management issues in a timely manner through consistent feedback
- Client Experience – Elevate in store experience consistently delivering memorable moments
- Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
- Coach and monitor team cultivation practices with CRM
- Execute events in partnership with PR & gain business alignment with a commercial goal
- Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
- Ensure highest levels of in-store luxury experience at all times
- Manage customers issues / complaints
Required Qualifications:
- A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
- Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
- Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
- Willingness to work non-traditional business hours including evenings, weekends and holidays
- Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
- Proven ability to work in a fast-paced, changing environment
- Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
- Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
- Must have authorization to work in the country where the position is based
- Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.
Preferred Qualifications:
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.